DGNum/demarches-normaliennes
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Pierre de La Morinerie 503c393a87 helpscout: use replies_sent to compute contact rate 
The `conversations_count` we previously used counts replies, but also
all conversations that were tagged or re-tagged during the month – with
made counting the actual work spent on user support brittle.

Counting the replies is a better estimation of what we get.

Unfortunately this also removes the filtering-by-tag feature. To
mitigate this, the reports are now scoped to a specific mailbox. This
allows to create extra mailboxes for conversations that should't be
counted in the stats.
2019-09-11 17:26:10 +02:00
..
active_storage/blobs Add ActionText 2019-07-03 13:15:49 +02:00
admin Migrate to flipper 2019-09-10 16:10:14 +02:00
administrateur_mailer ! NEED JOB REBOOT Move remind activation logic to user 2019-08-14 16:34:50 +02:00
administrateurs remove useless session views 2019-08-14 18:04:26 +02:00
administration_mailer Minor text changes in new admin email [fix #3628] 2019-03-25 17:40:10 +01:00
administrations/sessions omniauth: protect against CSRF 2019-07-15 18:16:00 +02:00
attachments Refactor purge pj to be more generic 2019-05-29 15:54:51 +02:00
avis_mailer changement de wording 2019-08-20 13:53:24 +02:00
champs Load leaflet from a separate chunk 2019-05-02 14:10:48 +02:00
commencer Link Dossier and GroupeInstructeur 2019-09-03 06:47:02 +02:00
demandes admin: minor text changes 2019-04-01 10:40:31 +02:00
devise_mailer [fix #1709] A user can change its email 2019-07-09 11:55:17 +02:00
dossier_mailer mailers: turn revert_to_instruction into a notification email 2019-09-10 13:29:06 +02:00
fields Migrate to flipper 2019-09-10 16:10:14 +02:00
instructeur_mailer Fix instructeur invitation 2019-08-13 15:15:16 +02:00
instructeurs Migrate to flipper 2019-09-10 16:10:14 +02:00
invite_mailer add quote show the message invite 2019-07-23 19:05:56 +02:00
invites dossiers: fix the layout of the Edit button 2019-07-29 10:45:49 +02:00
layouts Migrate to flipper 2019-09-10 16:10:14 +02:00
manager Migrate to flipper 2019-09-10 16:10:14 +02:00
new_administrateur service: remove the mandatory SIRET field 2019-08-14 10:38:36 +02:00
notification_mailer admin: display CTA buttons in emails preview 2019-07-25 12:25:50 +02:00
root Rename gestionnaire in code to instructeur 2019-08-12 13:47:01 +02:00
shared Remove last reference to commentaire.file 2019-09-10 10:49:12 +02:00
stats helpscout: use replies_sent to compute contact rate 2019-09-11 17:26:10 +02:00
support Refactor message attachements to use active_storage 2019-07-10 15:35:29 +02:00
user_mailer Fix instructeur invitation 2019-08-13 15:15:16 +02:00
users Add target blank 2019-08-27 10:45:26 +02:00