demarches-normaliennes/app
Pierre de La Morinerie 503c393a87 helpscout: use replies_sent to compute contact rate
The `conversations_count` we previously used counts replies, but also
all conversations that were tagged or re-tagged during the month – with
made counting the actual work spent on user support brittle.

Counting the replies is a better estimation of what we get.

Unfortunately this also removes the filtering-by-tag feature. To
mitigate this, the reports are now scoped to a specific mailbox. This
allows to create extra mailboxes for conversations that should't be
counted in the stats.
2019-09-11 17:26:10 +02:00
..
assets dossiers: rename .mixed-buttons-bar to .header-actions 2019-08-13 15:07:22 +02:00
controllers helpscout: use replies_sent to compute contact rate 2019-09-11 17:26:10 +02:00
dashboards Rename gestionnaire in code to instructeur 2019-08-12 13:47:01 +02:00
fields manager: remove support for old pj 2019-07-30 16:11:17 +02:00
helpers Migrate to flipper 2019-09-10 16:10:14 +02:00
javascript remove possibility to create carte with parcelle agricole 2019-08-29 16:01:35 +02:00
jobs ! NEED JOB REBOOT Move remind activation logic to user 2019-08-14 16:34:50 +02:00
lib helpscout: use replies_sent to compute contact rate 2019-09-11 17:26:10 +02:00
mailers mailers: add a NO_REPLY address to transactional emails 2019-09-10 13:37:28 +02:00
models Cleanup FlipFlop 2019-09-10 23:52:44 +02:00
policies Rename gestionnaire in code to instructeur 2019-08-12 13:47:01 +02:00
serializers Del SIRET in service for API 2019-09-10 11:06:28 +02:00
services Cleanup FlipFlop 2019-09-10 23:52:44 +02:00
validators extracted MonAvisEmbedValidator 2019-07-17 18:04:32 +02:00
views helpscout: use replies_sent to compute contact rate 2019-09-11 17:26:10 +02:00