Colin Darie
372c732458
Merge pull request #10513 from colinux/helpscount-api
...
ETQ opérateur je peux supprimer les vieilles conversations helpscout
2024-06-20 19:57:46 +00:00
Colin Darie
a1469b04fe
refactor(support): create HS conversation in async and run virus scanner on attachments
2024-06-13 13:27:51 +02:00
Colin Darie
9d4113befb
feat(helpscout): delete old conversations
2024-06-13 11:16:52 +02:00
simon lehericey
efa35e04a5
use Current.application_name in app excluding mail
2024-03-21 10:06:09 +01:00
François Vantomme
08d276472b
refactor(links): use localized FAQ URLs
2023-01-11 11:28:03 +01:00
Paul Chavard
b67818e425
feat(helpscout): add a tag to messages submited through contact form
2021-12-09 11:47:13 +01:00
Pierre de La Morinerie
c75dba701d
lib: replace URI.encode by CGI.escape
...
URI.encode was removed in Ruby 3.
Fix an error when adding a phone number to a Helpscout ticket.
2021-12-07 15:25:26 +01:00
Pierre de La Morinerie
6656d1130b
i18n: refactor admin support locales
...
This allow i18n-tasks to better detect dynamic keys.
2021-09-21 10:44:20 -05:00
Pierre de La Morinerie
f9220891a7
i18n: refactor user support locales
...
This allow i18n-tasks to better detect dynamic keys.
2021-09-21 10:44:20 -05:00
Fabrice Gangler
3a9f82bd6f
Fix(form /contact-admin): use APPLICATION_NAME
...
Refs: #5799
2020-12-15 16:14:51 +01:00
Christophe Robillard
61ea73580f
use buttons instead of select for contact page
2020-09-22 16:09:15 +02:00
Judith
2f0953692c
Internationalization of the Contact page in FR and EN
2020-08-27 11:03:34 +02:00
maatinito
9de9a1fd71
Use time.zone functions instead of server time functions
...
(Time.zone.today vs Date.today)
2019-11-26 14:26:36 +01:00
Pierre de La Morinerie
503c393a87
helpscout: use replies_sent to compute contact rate
...
The `conversations_count` we previously used counts replies, but also
all conversations that were tagged or re-tagged during the month – with
made counting the actual work spent on user support brittle.
Counting the replies is a better estimation of what we get.
Unfortunately this also removes the filtering-by-tag feature. To
mitigate this, the reports are now scoped to a specific mailbox. This
allows to create extra mailboxes for conversations that should't be
counted in the stats.
2019-09-11 17:26:10 +02:00
Pierre de La Morinerie
e66e78b4db
helpscout: remove integration of custom fields
...
Our new HelpScout plan doesn't allow custom fields
anymore.
2019-05-13 12:33:29 +02:00
Pierre de La Morinerie
86b9e2d092
stats: fix exception when HelpScout env vars are missing
...
This fixes the stats page, which used to raise an exception when
HelpScout env vars are not present.
2019-01-03 17:27:56 +01:00
Pierre de La Morinerie
da675bb47e
api: fix formatting error when a request fails
2019-01-03 17:27:56 +01:00
Chaïb Martinez
0fe473b84e
Add 2 new categories in admin contact form
2018-12-20 15:29:49 +01:00
Pierre de La Morinerie
d614ea6bd5
stats: display contact rate
2018-12-18 10:38:59 +01:00
Paul Chavard
b9af07b845
Add admin support contact form
2018-11-28 16:50:37 +01:00
Paul Chavard
6453b53a41
Add helpscout API adapter
2018-08-29 10:43:00 +01:00
