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Merge pull request #10513 from colinux/helpscount-api

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ETQ opérateur je peux supprimer les vieilles conversations helpscout
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Colin Darie 2024-06-20 19:57:46 +00:00 committed by GitHub
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33
app/lib/helpscout/api.rb
View file

@ -7,6 +7,8 @@ class Helpscout::API
PHONES = 'phones'
OAUTH2_TOKEN = 'oauth2/token'
RATELIMIT_KEY = "helpscout-rate-limit-remaining"
def ready?
required_secrets = [
Rails.application.secrets.helpscout[:mailbox_id],
@ -42,6 +44,30 @@ class Helpscout::API
call_api(:post, CONVERSATIONS, body)
end
def list_old_conversations(status, before, page: 1)
body = {
page:,
status:, # active, open, closed, pending, spam. "all" does not work
query: "(
modifiedAt:[* TO #{before.iso8601}]
)",
sortField: "modifiedAt",
sortOrder: "desc"
}
response = call_api(:get, "#{CONVERSATIONS}?#{body.to_query}")
if !response.success?
raise StandardError, "Error while listing conversations: #{response.response_code} '#{response.body}'"
end
body = parse_response_body(response)
[body[:_embedded][:conversations], body[:page]]
end
def delete_conversation(conversation_id)
call_api(:delete, "#{CONVERSATIONS}/#{conversation_id}")
end
def add_phone_number(email, phone)
query = CGI.escape("(email:#{email})")
response = call_api(:get, "#{CUSTOMERS}?mailbox=#{user_support_mailbox_id}&query=#{query}")
@ -129,6 +155,13 @@ class Helpscout::API
body: body.to_json,
headers: headers
})
when :delete
Typhoeus.delete(url, {
body: body.to_json,
headers: headers
})
end.tap do |response|
Rails.cache.write(RATELIMIT_KEY, response.headers["X-Ratelimit-Remaining-Minute"], expires_in: 1.minute)
end
end

57
app/tasks/maintenance/helpscout_delete_old_conversations_task.rb Normal file
View file

@ -0,0 +1,57 @@
# frozen_string_literal: true
module Maintenance
class HelpscoutDeleteOldConversationsTask < MaintenanceTasks::Task
# Delete Helpscout conversations not modified in the last 2 years, given a status.
# In order to delete all conversations, this task must be invoked 4 times
# for the 4 status: active, closed, spam, pending.
# Respects the Helpscount API rate limit (200 calls per minute).
attribute :status, :string # active, closed, spam, or pending
validates :status, presence: true
MODIFIED_BEFORE = 2.years.freeze
throttle_on do
limit = Rails.cache.read(Helpscout::API::RATELIMIT_KEY)
limit.present? && limit == 0
end
def count
_conversations, pagination = api.list_old_conversations(status, modified_before)
pagination[:totalElements]
end
# Because conversations are deleted progressively,
# ignore cursor and always pick the first page
def enumerator_builder(cursor:)
Enumerator.new do |yielder|
loop do
conversations, pagination = api.list_old_conversations(status, modified_before)
conversations.each do |conversation|
yielder.yield(conversation[:id], nil) # don't care about cursor parameter
end
# "number" is the current page (always 1 in our case)
# iterate until there are no remaining pages
break if pagination[:totalPages] == pagination[:number]
end
end
end
def process(conversation_id)
@api.delete_conversation(conversation_id)
end
private
def api
@api ||= Helpscout::API.new
end
def modified_before
MODIFIED_BEFORE.ago.utc.beginning_of_day
end
end
end

226
spec/fixtures/cassettes/helpscout_list_old_conversations.yml vendored Normal file
View file

@ -0,0 +1,226 @@
---
http_interactions:
- request:
method: post
uri: https://api.helpscout.net/v2/oauth2/token
body:
encoding: UTF-8
string: client_id=1234&client_secret=5678&grant_type=client_credentials
headers:
User-Agent:
- demarches-simplifiees.fr
Expect:
- ''
response:
status:
code: 200
message: ''
headers:
Date:
- Tue, 11 Jun 2024 14:13:26 GMT
Content-Type:
- application/json; charset=utf-8
Content-Length:
- '94'
Server:
- kong/0.14.1
Cache-Control:
- no-store
Pragma:
- no-cache
Access-Control-Allow-Origin:
- "*"
Access-Control-Expose-Headers:
- Location,Resource-Id
body:
encoding: UTF-8
string: '{"token_type":"bearer","access_token":"redacted","expires_in":172800}'
recorded_at: Wed, 05 Jun 2024 00:00:00 GMT
- request:
method: get
uri: https://api.helpscout.net/v2/conversations?page=1&query=(%0A%20%20%20%20%20%20%20%20modifiedAt:%5B*%20TO%202022-06-05T00:00:00Z%5D%0A%20%20%20%20%20%20)&sortField=modifiedAt&sortOrder=desc&status=closed
body:
encoding: US-ASCII
string: ''
headers:
User-Agent:
- demarches-simplifiees.fr
Authorization:
- Bearer redacted
Content-Type:
- application/json; charset=UTF-8
Expect:
- ''
response:
status:
code: 200
message: ''
headers:
Date:
- Tue, 11 Jun 2024 14:13:27 GMT
Content-Type:
- application/hal+json
X-Ratelimit-Limit-Minute:
- '200'
X-Ratelimit-Remaining-Minute:
- '199'
X-Content-Type-Options:
- nosniff
X-Xss-Protection:
- '0'
Cache-Control:
- no-cache, no-store, max-age=0, must-revalidate
Pragma:
- no-cache
Expires:
- '0'
X-Frame-Options:
- DENY
Access-Control-Allow-Origin:
- "*"
Access-Control-Expose-Headers:
- Location,Resource-Id
Correlation-Id:
- a9ca7664-2711-4c36-a092-73203365b474#13211836
X-Kong-Upstream-Latency:
- '640'
X-Kong-Proxy-Latency:
- '3'
Via:
- kong/0.14.1
body:
encoding: UTF-8
string: '{"_embedded":{"conversations":[{"id":1910642153,"number":1978770,"threads":2,"type":"email","folderId":1653804,"status":"closed","state":"published","subject":"Re:
Demande de création de compte","preview":"","mailboxId":125926,"createdBy":{},"createdAt":"2022-06-04T23:34:03Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-04T23:34:04Z","userUpdatedAt":"2022-06-04T23:34:04Z","customerWaitingSince":{"time":"2022-06-04T23:34:04Z","friendly":"Jun
5, ''22"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1910642153"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/125926"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/533578452"},"createdByCustomer":{"href":"https://api.helpscout.net/v2/customers/533578452"},"closedBy":{"href":"https://api.helpscout.net/v2/users/1"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1910642153/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1910642153/1978770"}},"assignee":{}},{"id":1910621183,"number":1978769,"threads":2,"type":"email","folderId":1653804,"status":"closed","state":"published","subject":"Re:
Demande de création de compte","preview":"","mailboxId":125926,"createdBy":{},"createdAt":"2022-06-04T22:52:48Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-04T22:52:48Z","userUpdatedAt":"2022-06-04T22:52:48Z","customerWaitingSince":{"time":"2022-06-04T22:52:48Z","friendly":"Jun
5, ''22"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1910621183"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/125926"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/533578452"},"createdByCustomer":{"href":"https://api.helpscout.net/v2/customers/533578452"},"closedBy":{"href":"https://api.helpscout.net/v2/users/1"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1910621183/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1910621183/1978769"}},"assignee":{}},{"id":1910573873,"number":1978767,"threads":1,"type":"email","folderId":3195939,"status":"closed","state":"published","subject":"Re:
Une demande de transfert de dossier vous est adressée","preview":"","mailboxId":193013,"createdBy":{},"createdAt":"2022-06-04T21:20:15Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-04T21:20:17Z","userUpdatedAt":"2022-06-04T21:20:15Z","customerWaitingSince":{"time":"2022-06-04T21:20:15Z","friendly":"Jun
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Votre dossier nº 6988215 a été classé sans suite (Demande de premier titre
de séjour vie privée et familiale)","preview":"","mailboxId":193013,"createdBy":{},"createdAt":"2022-06-04T20:34:17Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-04T20:34:17Z","userUpdatedAt":"2022-06-04T20:34:17Z","customerWaitingSince":{"time":"2022-06-04T20:34:17Z","friendly":"Jun
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Nouveau message pour votre dossier nº 5172954 « Demande d''un premier titre
de séjour -VIE PRIVEE ET FAMILIALE ------------- -CITOYEN UE ET FAMILLE -REFUGIE,
PROTECTION SUBSIDIAIRE, APATRIDE-- -VISITEUR-- Préfecture de Nanterre »","preview":"","mailboxId":193013,"createdBy":{},"createdAt":"2022-06-04T18:30:40Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-04T18:30:40Z","userUpdatedAt":"2022-06-04T18:30:40Z","customerWaitingSince":{"time":"2022-06-04T18:30:40Z","friendly":"Jun
4, ''22"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1910474797"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/193013"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/533546294"},"createdByCustomer":{"href":"https://api.helpscout.net/v2/customers/533546294"},"closedBy":{"href":"https://api.helpscout.net/v2/users/1"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1910474797/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1910474797/1978763"}},"assignee":{}},{"id":1910462923,"number":1978761,"threads":2,"type":"email","folderId":1653804,"status":"closed","state":"published","subject":"Faire
une nouvelle demande de titre séjour","preview":"","mailboxId":125926,"createdBy":{},"createdAt":"2022-06-04T18:11:21Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-04T18:11:21Z","userUpdatedAt":"2022-06-04T18:11:21Z","customerWaitingSince":{"time":"2022-06-04T18:11:21Z","friendly":"Jun
4, ''22"},"source":{"type":"api","via":"customer"},"tags":[{"id":8922426,"color":"#A5B2BD","tag":"contact
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Votre dossier nº 6779552 a été accepté (CPAM 75 - CONVENTIONNEMENT DES TAXIS
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message pour votre dossier nº 5528204 « ARSIF - Procédure d’autorisation d’exercice
des médecins à diplômes hors UE (PADHUE) »","preview":"","mailboxId":193013,"createdBy":{},"createdAt":"2022-06-04T09:35:53Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-04T09:35:53Z","userUpdatedAt":"2022-06-04T09:35:53Z","customerWaitingSince":{"time":"2022-06-04T09:35:53Z","friendly":"Jun
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Demande de rendez-vous en vue du dépôt d''une demande de renouvellement de
la carte de séjour ou du visa long séjour valant titre de séjour","preview":"","mailboxId":193013,"createdBy":{},"createdAt":"2022-06-04T08:15:43Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-04T08:15:43Z","userUpdatedAt":"2022-06-04T08:15:43Z","customerWaitingSince":{"time":"2022-06-04T08:15:43Z","friendly":"Jun
4, ''22"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1910118535"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/193013"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/533468939"},"createdByCustomer":{"href":"https://api.helpscout.net/v2/customers/533468939"},"closedBy":{"href":"https://api.helpscout.net/v2/users/1"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1910118535/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1910118535/1978738"}},"assignee":{}},{"id":1910073903,"number":1978735,"threads":2,"type":"email","folderId":1653804,"status":"closed","state":"published","subject":"Renouvellement","preview":"","mailboxId":125926,"createdBy":{},"createdAt":"2022-06-04T06:45:33Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-04T06:45:33Z","userUpdatedAt":"2022-06-04T06:45:33Z","customerWaitingSince":{"time":"2022-06-04T06:45:33Z","friendly":"Jun
4, ''22"},"source":{"type":"api","via":"customer"},"tags":[{"id":8922426,"color":"#A5B2BD","tag":"contact
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4, ''22"},"source":{"type":"api","via":"customer"},"tags":[{"id":8922426,"color":"#A5B2BD","tag":"contact
form"},{"id":6885035,"color":"#A5B2BD","tag":"other"}],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1910073830"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/125926"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/533460330"},"createdByCustomer":{"href":"https://api.helpscout.net/v2/customers/533460330"},"closedBy":{"href":"https://api.helpscout.net/v2/users/1"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1910073830/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1910073830/1978734"}},"assignee":{}},{"id":1910049439,"number":1978733,"threads":2,"type":"email","folderId":1653804,"status":"closed","state":"published","subject":"Renseignements","preview":"","mailboxId":125926,"createdBy":{},"createdAt":"2022-06-04T05:55:41Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-04T05:55:41Z","userUpdatedAt":"2022-06-04T05:55:41Z","customerWaitingSince":{"time":"2022-06-04T05:55:41Z","friendly":"Jun
4, ''22"},"source":{"type":"api","via":"customer"},"tags":[{"id":8922426,"color":"#A5B2BD","tag":"contact
form"},{"id":6885035,"color":"#A5B2BD","tag":"other"}],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1910049439"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/125926"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/533455039"},"createdByCustomer":{"href":"https://api.helpscout.net/v2/customers/533455039"},"closedBy":{"href":"https://api.helpscout.net/v2/users/1"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1910049439/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1910049439/1978733"}},"assignee":{}},{"id":1909873707,"number":1978732,"threads":1,"type":"email","folderId":3195939,"status":"closed","state":"published","subject":"Re:
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4, ''22"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1909873707"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/193013"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/533409205"},"createdByCustomer":{"href":"https://api.helpscout.net/v2/customers/533409205"},"closedBy":{"href":"https://api.helpscout.net/v2/users/1"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1909873707/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1909873707/1978732"}},"assignee":{}},{"id":1909608573,"number":1978730,"threads":2,"type":"email","folderId":1653804,"status":"closed","state":"published","subject":"Oui
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3, ''22"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1909608573"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/125926"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/472328447"},"createdByCustomer":{"href":"https://api.helpscout.net/v2/customers/472328447"},"closedBy":{"href":"https://api.helpscout.net/v2/users/1"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1909608573/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1909608573/1978730"}},"assignee":{}},{"id":1909571857,"number":1978729,"threads":2,"type":"email","folderId":1653804,"status":"closed","state":"published","subject":"Montant
du timbre","preview":"","mailboxId":125926,"createdBy":{},"createdAt":"2022-06-03T19:01:30Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-03T19:01:30Z","userUpdatedAt":"2022-06-03T19:01:30Z","customerWaitingSince":{"time":"2022-06-03T19:01:30Z","friendly":"Jun
3, ''22"},"source":{"type":"api","via":"customer"},"tags":[{"id":8922426,"color":"#A5B2BD","tag":"contact
form"},{"id":6885035,"color":"#A5B2BD","tag":"other"}],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1909571857"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/125926"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/533345249"},"createdByCustomer":{"href":"https://api.helpscout.net/v2/customers/533345249"},"closedBy":{"href":"https://api.helpscout.net/v2/users/1"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1909571857/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1909571857/1978729"}},"assignee":{}},{"id":1909508850,"number":1978726,"threads":1,"type":"email","folderId":3195939,"status":"closed","state":"published","subject":"RE:
Un dossier en construction va bientôt être supprimé","preview":"","mailboxId":193013,"createdBy":{},"createdAt":"2022-06-03T18:07:27Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-03T18:07:27Z","userUpdatedAt":"2022-06-03T18:07:27Z","customerWaitingSince":{"time":"2022-06-03T18:07:27Z","friendly":"Jun
3, ''22"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1909508850"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/193013"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/420667968"},"createdByCustomer":{"href":"https://api.helpscout.net/v2/customers/420667968"},"closedBy":{"href":"https://api.helpscout.net/v2/users/1"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1909508850/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1909508850/1978726"}},"assignee":{}},{"id":1909460281,"number":1978724,"threads":1,"type":"email","folderId":3195939,"status":"closed","state":"published","preview":"","mailboxId":193013,"createdBy":{},"createdAt":"2022-06-03T17:29:05Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-03T17:29:06Z","userUpdatedAt":"2022-06-03T17:29:05Z","customerWaitingSince":{"time":"2022-06-03T17:29:05Z","friendly":"Jun
3, ''22"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1909460281"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/193013"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/533255322"},"createdByCustomer":{"href":"https://api.helpscout.net/v2/customers/533255322"},"closedBy":{"href":"https://api.helpscout.net/v2/users/1"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1909460281/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1909460281/1978724"}},"assignee":{}},{"id":1909359672,"number":1978719,"threads":2,"type":"email","folderId":1653804,"status":"closed","state":"published","subject":"Prise
de rdv","preview":"","mailboxId":125926,"createdBy":{},"createdAt":"2022-06-03T16:02:00Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-03T16:02:00Z","userUpdatedAt":"2022-06-03T16:02:00Z","customerWaitingSince":{"time":"2022-06-03T16:02:00Z","friendly":"Jun
3, ''22"},"source":{"type":"api","via":"customer"},"tags":[{"id":8922426,"color":"#A5B2BD","tag":"contact
form"}],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1909359672"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/125926"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/435717422"},"createdByCustomer":{"href":"https://api.helpscout.net/v2/customers/435717422"},"closedBy":{"href":"https://api.helpscout.net/v2/users/1"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1909359672/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1909359672/1978719"}},"assignee":{}},{"id":1909341225,"number":1978718,"threads":1,"type":"email","folderId":3195939,"status":"closed","state":"published","subject":"Re:
Préfecture de la Marne, renouvellement récépissé/APS","preview":"","mailboxId":193013,"createdBy":{},"createdAt":"2022-06-03T15:47:20Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-03T15:47:20Z","userUpdatedAt":"2022-06-03T15:47:20Z","customerWaitingSince":{"time":"2022-06-03T15:47:20Z","friendly":"Jun
3, ''22"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1909341225"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/193013"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/505891768"},"createdByCustomer":{"href":"https://api.helpscout.net/v2/customers/505891768"},"closedBy":{"href":"https://api.helpscout.net/v2/users/1"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1909341225/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1909341225/1978718"}},"assignee":{}},{"id":1907817899,"number":1978559,"threads":4,"type":"email","folderId":1653804,"status":"closed","state":"published","subject":"Re:
DUREE DE CONSERVATION DES DONNEES","preview":"","mailboxId":125926,"createdBy":{},"createdAt":"2022-06-02T14:02:18Z","closedBy":577293,"closedByUser":{},"closedAt":"2022-06-03T14:53:13Z","userUpdatedAt":"2022-06-03T14:54:29Z","customerWaitingSince":{"time":"2022-06-03T14:53:13Z","friendly":"Jun
3, ''22"},"source":{"type":"email","via":"customer"},"tags":[{"id":9822999,"color":"#A5B2BD","tag":"conservation
données"},{"id":3754718,"color":"#A5B2BD","tag":"webinaire"}],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1907817899"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/125926"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/190044272"},"createdByCustomer":{"href":"https://api.helpscout.net/v2/customers/190044272"},"closedBy":{"href":"https://api.helpscout.net/v2/users/577293"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1907817899/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1907817899/1978559"}},"assignee":{}},{"id":1904794963,"number":1978181,"threads":3,"type":"email","folderId":1653804,"status":"closed","state":"published","subject":"Re:
Webinaire tour de France DS - Etape occitanie le 9 juin 2022","preview":"","mailboxId":125926,"createdBy":{},"createdAt":"2022-05-31T14:20:10Z","closedBy":577293,"closedByUser":{},"closedAt":"2022-06-03T14:53:34Z","userUpdatedAt":"2022-06-03T14:53:45Z","customerWaitingSince":{"time":"2022-06-03T14:53:34Z","friendly":"Jun
3, ''22"},"source":{"type":"web","via":"user"},"tags":[{"id":3754718,"color":"#A5B2BD","tag":"webinaire"}],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1904794963"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/125926"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/172457074"},"createdByUser":{"href":"https://api.helpscout.net/v2/users/412221"},"closedBy":{"href":"https://api.helpscout.net/v2/users/577293"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1904794963/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1904794963/1978181"}},"assignee":{}}]},"_links":{"next":{"href":"https://api.helpscout.net/v2/conversations?query=(\n modifiedAt:[*
TO 2022-06-05T00:00:00Z]\n )\u0026sortField=modifiedAt\u0026sortOrder=desc\u0026status=closed\u0026page=2"},"self":{"href":"https://api.helpscout.net/v2/conversations?page=1\u0026query=(\n modifiedAt:[*
TO 2022-06-05T00:00:00Z]\n )\u0026sortField=modifiedAt\u0026sortOrder=desc\u0026status=closed"},"first":{"href":"https://api.helpscout.net/v2/conversations?query=(\n modifiedAt:[*
TO 2022-06-05T00:00:00Z]\n )\u0026sortField=modifiedAt\u0026sortOrder=desc\u0026status=closed\u0026page=1"},"last":{"href":"https://api.helpscout.net/v2/conversations?query=(\n modifiedAt:[*
TO 2022-06-05T00:00:00Z]\n )\u0026sortField=modifiedAt\u0026sortOrder=desc\u0026status=closed\u0026page=75678"},"page":{"href":"https://api.helpscout.net/v2/conversations?page=1\u0026query=(%0A%20%20%20%20%20%20%20%20modifiedAt:%5B*%20TO%202022-06-05T00:00:00Z%5D%0A%20%20%20%20%20%20)\u0026sortField=modifiedAt\u0026sortOrder=desc\u0026status=closed"}},"page":{"size":25,"totalElements":1891943,"totalPages":2,"number":1}}'
recorded_at: Wed, 05 Jun 2024 00:00:00 GMT
- request:
method: get
uri: https://api.helpscout.net/v2/conversations?page=1&query=(%0A%20%20%20%20%20%20%20%20modifiedAt:%5B*%20TO%202022-06-05T00:00:00Z%5D%0A%20%20%20%20%20%20)&sortField=modifiedAt&sortOrder=desc&status=closed
body:
encoding: US-ASCII
string: ''
headers:
User-Agent:
- demarches-simplifiees.fr
Authorization:
- Bearer redacted
Content-Type:
- application/json; charset=UTF-8
Expect:
- ''
response:
status:
code: 200
message: ''
headers:
Date:
- Tue, 11 Jun 2024 14:13:28 GMT
Content-Type:
- application/hal+json
X-Ratelimit-Limit-Minute:
- '200'
X-Ratelimit-Remaining-Minute:
- '198'
X-Content-Type-Options:
- nosniff
X-Xss-Protection:
- '0'
Cache-Control:
- no-cache, no-store, max-age=0, must-revalidate
Pragma:
- no-cache
Expires:
- '0'
X-Frame-Options:
- DENY
Access-Control-Allow-Origin:
- '*'
Access-Control-Expose-Headers:
- Location,Resource-Id
Correlation-Id:
- a9ca7664-2711-4c36-a092-73203365b474#13211836
X-Kong-Upstream-Latency:
- '640'
X-Kong-Proxy-Latency:
- '3'
Via:
- kong/0.14.1
body:
encoding: UTF-8
string:
'{"_embedded":{"conversations":[{"id":1000000,"number":1978770,"threads":2,"type":"email","folderId":1653804,"status":"closed","state":"published","subject":"Re:
Demande de création de compte","preview":"","mailboxId":125926,"createdBy":{},"createdAt":"2022-06-04T23:34:03Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-04T23:34:04Z","userUpdatedAt":"2022-06-04T23:34:04Z","customerWaitingSince":{"time":"2022-06-04T23:34:04Z","friendly":"Jun
5, ''22"},"source":{"type":"email","via":"customer"},"tags":[],"cc":[],"bcc":[],"primaryCustomer":{},"customFields":[],"_embedded":{"threads":[]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations/1910642153"},"mailbox":{"href":"https://api.helpscout.net/v2/mailboxes/125926"},"primaryCustomer":{"href":"https://api.helpscout.net/v2/customers/533578452"},"createdByCustomer":{"href":"https://api.helpscout.net/v2/customers/533578452"},"closedBy":{"href":"https://api.helpscout.net/v2/users/1"},"threads":{"href":"https://api.helpscout.net/v2/conversations/1910642153/threads"},"web":{"href":"https://secure.helpscout.net/conversation/1910642153/1978770"}},"assignee":{}},{"id":1910621183,"number":1978769,"threads":2,"type":"email","folderId":1653804,"status":"closed","state":"published","subject":"Re:
Demande de création de compte","preview":"","mailboxId":125926,"createdBy":{},"createdAt":"2022-06-04T22:52:48Z","closedBy":1,"closedByUser":{},"closedAt":"2022-06-04T22:52:48Z","userUpdatedAt":"2022-06-04T22:52:48Z","customerWaitingSince":{"time":"2022-06-04T22:52:48Z","friendly":"Jun
5,"}}]},"_links":{"self":{"href":"https://api.helpscout.net/v2/conversations?page=1\u0026query=(\n modifiedAt:[*
TO 2022-06-05T00:00:00Z]\n )\u0026sortField=modifiedAt\u0026sortOrder=desc\u0026status=closed"},"first":{"href":"https://api.helpscout.net/v2/conversations?query=(\n modifiedAt:[*
TO 2022-06-05T00:00:00Z]\n )\u0026sortField=modifiedAt\u0026sortOrder=desc\u0026status=closed\u0026page=1"},"last":{"href":"https://api.helpscout.net/v2/conversations?query=(\n modifiedAt:[*
TO 2022-06-05T00:00:00Z]\n )\u0026sortField=modifiedAt\u0026sortOrder=desc\u0026status=closed\u0026page=1"},"page":{"href":"https://api.helpscout.net/v2/conversations?page=2\u0026query=(%0A%20%20%20%20%20%20%20%20modifiedAt:%5B*%20TO%202022-06-05T00:00:00Z%5D%0A%20%20%20%20%20%20)\u0026sortField=modifiedAt\u0026sortOrder=desc\u0026status=closed"}},"page":{"size":25,"totalElements":1,"totalPages":1,"number":1}}'
recorded_at: Wed, 05 Jun 2024 00:00:00 GMT
recorded_with: VCR 6.2.0

9
spec/support/vcr.rb
View file

@ -4,4 +4,13 @@ VCR.configure do |c|
c.cassette_library_dir = 'spec/fixtures/cassettes'
c.configure_rspec_metadata!
c.ignore_hosts 'test.host', 'chromedriver.storage.googleapis.com'
c.filter_sensitive_data('redacted') do |interaction|
auth = interaction.request.headers['Authorization']&.first
next if auth.nil?
if (match = auth.match(/^Bearer\s+([^,\s]+)/))
match.captures.first
end
end
end

62
spec/tasks/maintenance/helpscout_delete_old_conversations_task_spec.rb Normal file
View file

@ -0,0 +1,62 @@
describe Maintenance::HelpscoutDeleteOldConversationsTask do
before do
mock_helpscout_secrets
travel_to DateTime.new(2024, 6, 5)
end
subject do
described_class.new.tap { _1.status = "closed" }
end
describe '#enumerator_builder' do
it "enumerates conversation ids" do
VCR.use_cassette("helpscout_list_old_conversations") do |c|
ids = subject.enumerator_builder(cursor: 0).to_a
# Warning: calling a enumerable method always reinvoke the enumerable !
# So immediately convert in array and run expectations on it
# anonymize when recorded cassettes
c.new_recorded_interactions.each do |interaction|
interaction.request.body = anonymize_request(interaction)
body = anonymize_response(interaction)
interaction.response.body = body.to_json
end
expect(ids.count).to eq(27) # 25 first page + 2 next page
expect(ids[0][0]).to eq(1910642153)
end
end
end
def anonymize_response(interaction)
body = JSON.parse(interaction.response.body)
Array(body.dig("_embedded", "conversations")).each do |conversation|
conversation["createdBy"] = {}
conversation["closedByUser"] = {}
conversation["primaryCustomer"] = {}
conversation["assignee"] = {}
conversation["preview"] = "" # this also removes binary string
conversation["cc"] = []
end
body["access_token"] = "redacted" if body.key?("access_token")
body
end
def anonymize_request(interaction)
body = interaction.request.body
return body unless body.include?("client_secret")
URI.decode_www_form(body).to_h.merge("client_id" => "1234", "client_secret" => "5678").to_query
end
def mock_helpscout_secrets
Rails.application.secrets.helpscout[:mailbox_id] = '9999'
Rails.application.secrets.helpscout[:client_id] = '1234'
Rails.application.secrets.helpscout[:client_secret] = '5678'
end
end