Colin Darie
328844dabf
feat(task): delete contacts without activity since 2 years
2024-09-05 10:50:42 +02:00
Colin Darie
77fb0553fc
chore: enable freeze string literals by comment
2024-08-22 09:26:48 +02:00
Colin Darie
372c732458
Merge pull request #10513 from colinux/helpscount-api
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ETQ opérateur je peux supprimer les vieilles conversations helpscout
2024-06-20 19:57:46 +00:00
Colin Darie
a1469b04fe
refactor(support): create HS conversation in async and run virus scanner on attachments
2024-06-13 13:27:51 +02:00
Colin Darie
9d4113befb
feat(helpscout): delete old conversations
2024-06-13 11:16:52 +02:00
Pierre de La Morinerie
c75dba701d
lib: replace URI.encode by CGI.escape
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URI.encode was removed in Ruby 3.
Fix an error when adding a phone number to a Helpscout ticket.
2021-12-07 15:25:26 +01:00
Pierre de La Morinerie
503c393a87
helpscout: use replies_sent to compute contact rate
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The `conversations_count` we previously used counts replies, but also
all conversations that were tagged or re-tagged during the month – with
made counting the actual work spent on user support brittle.
Counting the replies is a better estimation of what we get.
Unfortunately this also removes the filtering-by-tag feature. To
mitigate this, the reports are now scoped to a specific mailbox. This
allows to create extra mailboxes for conversations that should't be
counted in the stats.
2019-09-11 17:26:10 +02:00
Pierre de La Morinerie
e66e78b4db
helpscout: remove integration of custom fields
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Our new HelpScout plan doesn't allow custom fields
anymore.
2019-05-13 12:33:29 +02:00
Pierre de La Morinerie
86b9e2d092
stats: fix exception when HelpScout env vars are missing
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This fixes the stats page, which used to raise an exception when
HelpScout env vars are not present.
2019-01-03 17:27:56 +01:00
Pierre de La Morinerie
da675bb47e
api: fix formatting error when a request fails
2019-01-03 17:27:56 +01:00
Pierre de La Morinerie
d614ea6bd5
stats: display contact rate
2018-12-18 10:38:59 +01:00
Paul Chavard
b9af07b845
Add admin support contact form
2018-11-28 16:50:37 +01:00
Paul Chavard
6453b53a41
Add helpscout API adapter
2018-08-29 10:43:00 +01:00
