49 lines
1.4 KiB
Ruby
49 lines
1.4 KiB
Ruby
# Fetch and compute monthly reports about the users conversations on Helpscout
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class Helpscout::UserConversationsAdapter
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EXCLUDED_TAGS = ['openlab', 'bizdev', 'admin', 'webinaire']
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def initialize(from, to)
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@from = from
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@to = to
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end
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# Return an array of monthly reports
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def reports
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@reports ||= (@from..@to)
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.group_by { |date| [date.year, date.month] }
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.keys
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.map { |key| { year: key[0], month: key[1] } }
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.map { |interval| report(interval[:year], interval[:month]) }
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end
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private
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def report(year, month)
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report = fetch_conversations_report(year, month)
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total_conversations = report.dig(:current, :totalConversations)
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excluded_conversations = report
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.dig(:tags, :top)
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.select { |tag| tag[:name]&.in?(EXCLUDED_TAGS) }
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.map { |tag| tag[:count] }
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.sum
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{
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start_date: report.dig(:current, :startDate).to_datetime,
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end_date: report.dig(:current, :endDate).to_datetime,
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conversations_count: total_conversations - excluded_conversations
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}
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end
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def fetch_conversations_report(year, month)
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if year == Date.today.year && month == Date.today.month
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raise ArgumentError, 'The report for the current month will change in the future, and cannot be cached.'
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end
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@helpscout_api ||= Helpscout::API.new
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Rails.cache.fetch("helpscout-conversation-report-#{year}-#{month}") do
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@helpscout_api.conversations_report(year, month)
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end
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end
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end
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