demarches-normaliennes/spec/fixtures/cassettes
Pierre de La Morinerie 503c393a87 helpscout: use replies_sent to compute contact rate
The `conversations_count` we previously used counts replies, but also
all conversations that were tagged or re-tagged during the month – with
made counting the actual work spent on user support brittle.

Counting the replies is a better estimation of what we get.

Unfortunately this also removes the filtering-by-tag feature. To
mitigate this, the reports are now scoped to a specific mailbox. This
allows to create extra mailboxes for conversations that should't be
counted in the stats.
2019-09-11 17:26:10 +02:00
..
admin_procedure_edit.yml Remove trailing spaces 2017-04-04 16:59:37 +02:00
api_adresse_octo.yml Use HTTPS for the API Adresse URL 2018-10-15 20:55:46 +02:00
api_adresse_search_nothing.yml Use HTTPS for the API Adresse URL 2018-10-15 20:55:46 +02:00
api_adresse_search_nothing_2.yml Use HTTPS for the API Adresse URL 2018-10-15 20:55:46 +02:00
api_adresse_search_paris.yml Use HTTPS for the API Adresse URL 2018-10-15 20:55:46 +02:00
api_adresse_search_paris_2.yml Use HTTPS for the API Adresse URL 2018-10-15 20:55:46 +02:00
api_adresse_search_paris_3.yml Use HTTPS for the API Adresse URL 2018-10-15 20:55:46 +02:00
api_geo_departements.yml Use Typhoeus in ApiGeo adapter 2018-10-23 18:13:44 +02:00
api_geo_regions.yml Use Typhoeus in ApiGeo adapter 2018-10-23 18:13:44 +02:00
api_geo_search_rpg.yml Test ApiGeo RPGAdapter 2018-10-23 18:13:45 +02:00
complete_demande_spec.yml Handle the GitHub org rename: sgmap -> betagouv 2018-01-10 17:26:25 +01:00
controllers_api_v1_dossiers_controller_piece_justificative.yml Add support for remote OVH cloud storage 2016-05-13 16:08:51 +02:00
helpscout_conversations_reports.yml helpscout: use replies_sent to compute contact rate 2019-09-11 17:26:10 +02:00
models_dossier_retrieve_last_piece_justificative_by_type.yml Add support for remote OVH cloud storage 2016-05-13 16:08:51 +02:00
ovh_storage_init.yml Add support for remote OVH cloud storage 2016-05-13 16:08:51 +02:00
universign.yml Add Universign timestamp API query 2019-06-17 16:16:28 +02:00