demarches-normaliennes/app/lib/helpscout/form_adapter.rb
2023-01-11 11:28:03 +01:00

79 lines
2.5 KiB
Ruby

class Helpscout::FormAdapter
attr_reader :params
def self.options
[
[I18n.t(:question, scope: [:support, :index, TYPE_INFO]), TYPE_INFO, I18n.t("links.common.faq.contacter_service_en_charge_url")],
[I18n.t(:question, scope: [:support, :index, TYPE_PERDU]), TYPE_PERDU, LISTE_DES_DEMARCHES_URL],
[I18n.t(:question, scope: [:support, :index, TYPE_INSTRUCTION]), TYPE_INSTRUCTION, I18n.t("links.common.faq.ou_en_est_mon_dossier_url")],
[I18n.t(:question, scope: [:support, :index, TYPE_AMELIORATION]), TYPE_AMELIORATION, FEATURE_UPVOTE_URL],
[I18n.t(:question, scope: [:support, :index, TYPE_AUTRE]), TYPE_AUTRE]
]
end
def self.admin_options
[
[I18n.t(:question, scope: [:support, :admin, ADMIN_TYPE_QUESTION], app_name: APPLICATION_NAME), ADMIN_TYPE_QUESTION],
[I18n.t(:question, scope: [:support, :admin, ADMIN_TYPE_RDV], app_name: APPLICATION_NAME), ADMIN_TYPE_RDV],
[I18n.t(:question, scope: [:support, :admin, ADMIN_TYPE_SOUCIS], app_name: APPLICATION_NAME), ADMIN_TYPE_SOUCIS],
[I18n.t(:question, scope: [:support, :admin, ADMIN_TYPE_PRODUIT]), ADMIN_TYPE_PRODUIT],
[I18n.t(:question, scope: [:support, :admin, ADMIN_TYPE_DEMANDE_COMPTE]), ADMIN_TYPE_DEMANDE_COMPTE],
[I18n.t(:question, scope: [:support, :admin, ADMIN_TYPE_AUTRE]), ADMIN_TYPE_AUTRE]
]
end
def initialize(params = {}, api = nil)
@params = params
@api = api || Helpscout::API.new
end
TYPE_INFO = 'procedure_info'
TYPE_PERDU = 'lost_user'
TYPE_INSTRUCTION = 'instruction_info'
TYPE_AMELIORATION = 'product'
TYPE_AUTRE = 'other'
ADMIN_TYPE_RDV = 'admin demande rdv'
ADMIN_TYPE_QUESTION = 'admin question'
ADMIN_TYPE_SOUCIS = 'admin soucis'
ADMIN_TYPE_PRODUIT = 'admin suggestion produit'
ADMIN_TYPE_DEMANDE_COMPTE = 'admin demande compte'
ADMIN_TYPE_AUTRE = 'admin autre'
def send_form
conversation_id = create_conversation
if conversation_id.present?
add_tags(conversation_id)
true
else
false
end
end
private
def add_tags(conversation_id)
@api.add_tags(conversation_id, tags)
end
def tags
(params[:tags].presence || []) + ['contact form']
end
def create_conversation
response = @api.create_conversation(
params[:email],
params[:subject],
params[:text],
params[:file]
)
if response.success?
if params[:phone].present?
@api.add_phone_number(params[:email], params[:phone])
end
response.headers['Resource-ID']
end
end
end