75 lines
2.4 KiB
Ruby
75 lines
2.4 KiB
Ruby
class Helpscout::FormAdapter
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attr_reader :params
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def self.options
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[
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[I18n.t(:question, scope: [:support, :index, TYPE_INFO]), TYPE_INFO, FAQ_CONTACTER_SERVICE_EN_CHARGE_URL],
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[I18n.t(:question, scope: [:support, :index, TYPE_PERDU]), TYPE_PERDU, LISTE_DES_DEMARCHES_URL],
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[I18n.t(:question, scope: [:support, :index, TYPE_INSTRUCTION]), TYPE_INSTRUCTION, FAQ_OU_EN_EST_MON_DOSSIER_URL],
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[I18n.t(:question, scope: [:support, :index, TYPE_AMELIORATION]), TYPE_AMELIORATION, FEATURE_UPVOTE_URL],
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[I18n.t(:question, scope: [:support, :index, TYPE_AUTRE]), TYPE_AUTRE]
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]
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end
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def self.admin_options
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[
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[I18n.t(:question, scope: [:support, :admin, ADMIN_TYPE_QUESTION], app_name: APPLICATION_NAME), ADMIN_TYPE_QUESTION],
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[I18n.t(:question, scope: [:support, :admin, ADMIN_TYPE_RDV], app_name: APPLICATION_NAME), ADMIN_TYPE_RDV],
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[I18n.t(:question, scope: [:support, :admin, ADMIN_TYPE_SOUCIS], app_name: APPLICATION_NAME), ADMIN_TYPE_SOUCIS],
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[I18n.t(:question, scope: [:support, :admin, ADMIN_TYPE_PRODUIT]), ADMIN_TYPE_PRODUIT],
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[I18n.t(:question, scope: [:support, :admin, ADMIN_TYPE_DEMANDE_COMPTE]), ADMIN_TYPE_DEMANDE_COMPTE],
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[I18n.t(:question, scope: [:support, :admin, ADMIN_TYPE_AUTRE]), ADMIN_TYPE_AUTRE]
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]
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end
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def initialize(params = {}, api = nil)
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@params = params
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@api = api || Helpscout::API.new
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end
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TYPE_INFO = 'procedure_info'
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TYPE_PERDU = 'lost_user'
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TYPE_INSTRUCTION = 'instruction_info'
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TYPE_AMELIORATION = 'product'
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TYPE_AUTRE = 'other'
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ADMIN_TYPE_RDV = 'admin demande rdv'
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ADMIN_TYPE_QUESTION = 'admin question'
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ADMIN_TYPE_SOUCIS = 'admin soucis'
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ADMIN_TYPE_PRODUIT = 'admin suggestion produit'
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ADMIN_TYPE_DEMANDE_COMPTE = 'admin demande compte'
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ADMIN_TYPE_AUTRE = 'admin autre'
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def send_form
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conversation_id = create_conversation
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if conversation_id.present?
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add_tags(conversation_id)
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true
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else
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false
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end
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end
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private
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def add_tags(conversation_id)
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@api.add_tags(conversation_id, params[:tags])
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end
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def create_conversation
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response = @api.create_conversation(
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params[:email],
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params[:subject],
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params[:text],
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params[:file]
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)
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if response.success?
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if params[:phone].present?
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@api.add_phone_number(params[:email], params[:phone])
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end
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response.headers['Resource-ID']
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end
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end
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end
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