503c393a87
The `conversations_count` we previously used counts replies, but also all conversations that were tagged or re-tagged during the month – with made counting the actual work spent on user support brittle. Counting the replies is a better estimation of what we get. Unfortunately this also removes the filtering-by-tag feature. To mitigate this, the reports are now scoped to a specific mailbox. This allows to create extra mailboxes for conversations that should't be counted in the stats.
46 lines
1.2 KiB
Ruby
46 lines
1.2 KiB
Ruby
# Fetch and compute monthly reports about the users conversations on Helpscout
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class Helpscout::UserConversationsAdapter
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def initialize(from, to)
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@from = from
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@to = to
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end
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def can_fetch_reports?
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api_client.ready?
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end
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# Return an array of monthly reports
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def reports
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@reports ||= (@from..@to)
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.group_by { |date| [date.year, date.month] }
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.keys
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.map { |key| { year: key[0], month: key[1] } }
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.map { |interval| report(interval[:year], interval[:month]) }
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end
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private
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def report(year, month)
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report = fetch_productivity_report(year, month)
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{
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start_date: report.dig(:current, :startDate).to_datetime,
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end_date: report.dig(:current, :endDate).to_datetime,
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replies_sent: report.dig(:current, :repliesSent)
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}
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end
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def api_client
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@api_client ||= Helpscout::API.new
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end
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def fetch_productivity_report(year, month)
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if year == Date.today.year && month == Date.today.month
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raise ArgumentError, 'The report for the current month will change in the future, and cannot be cached.'
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end
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Rails.cache.fetch("helpscout-productivity-report-#{year}-#{month}") do
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api_client.productivity_report(year, month)
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end
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end
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end
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