73 lines
1.9 KiB
Ruby
73 lines
1.9 KiB
Ruby
class Helpscout::FormAdapter
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attr_reader :params
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def initialize(params = {}, api = nil)
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@params = params
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@api = api || Helpscout::API.new
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end
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TYPE_INFO = 'info demarche'
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TYPE_PERDU = 'usager perdu'
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TYPE_INSTRUCTION = 'info instruction'
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TYPE_AMELIORATION = 'produit'
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TYPE_AUTRE = 'autre'
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OPTIONS = [
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[I18n.t(TYPE_INFO, scope: [:support]), TYPE_INFO],
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[I18n.t(TYPE_PERDU, scope: [:support]), TYPE_PERDU],
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[I18n.t(TYPE_INSTRUCTION, scope: [:support]), TYPE_INSTRUCTION],
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[I18n.t(TYPE_AMELIORATION, scope: [:support]), TYPE_AMELIORATION],
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[I18n.t(TYPE_AUTRE, scope: [:support]), TYPE_AUTRE]
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]
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ADMIN_TYPE_RDV = 'admin demande rdv'
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ADMIN_TYPE_QUESTION = 'admin question'
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ADMIN_TYPE_SOUCIS = 'admin soucis'
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ADMIN_TYPE_AUTRE = 'admin autre'
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ADMIN_OPTIONS = [
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[I18n.t(ADMIN_TYPE_QUESTION, scope: [:supportadmin]), ADMIN_TYPE_QUESTION],
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[I18n.t(ADMIN_TYPE_RDV, scope: [:supportadmin]), ADMIN_TYPE_RDV],
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[I18n.t(ADMIN_TYPE_SOUCIS, scope: [:supportadmin]), ADMIN_TYPE_SOUCIS],
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[I18n.t(ADMIN_TYPE_AUTRE, scope: [:supportadmin]), ADMIN_TYPE_AUTRE]
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]
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def send_form
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conversation_id = create_conversation
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if conversation_id.present?
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add_tags(conversation_id)
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add_custom_fields(conversation_id)
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true
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else
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false
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end
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end
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private
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def add_tags(conversation_id)
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@api.add_tags(conversation_id, params[:tags])
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end
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def add_custom_fields(conversation_id)
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@api.add_custom_fields(conversation_id, params[:dossier_id], params[:browser])
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end
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def create_conversation
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response = @api.create_conversation(
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params[:email],
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params[:subject],
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params[:text],
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params[:file]
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)
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if response.success?
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if params[:phone].present?
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@api.add_phone_number(params[:email], params[:phone])
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end
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response.headers['Resource-ID']
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end
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end
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end
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