150 lines
3.3 KiB
Ruby
150 lines
3.3 KiB
Ruby
class Helpscout::API
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MAILBOXES = 'mailboxes'
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CONVERSATIONS = 'conversations'
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TAGS = 'tags'
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FIELDS = 'fields'
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CUSTOMERS = 'customers'
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PHONES = 'phones'
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OAUTH2_TOKEN = 'oauth2/token'
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def add_tags(conversation_id, tags)
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call_api(:put, "#{CONVERSATIONS}/#{conversation_id}/#{TAGS}", {
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tags: tags
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})
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end
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def add_custom_fields(conversation_id, dossier_id, browser)
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body = {
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'Dossier ID': dossier_id,
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'Browser': browser
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}.compact.map do |key, value|
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{ id: custom_fields[key], value: value }
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end
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call_api(:put, "#{CONVERSATIONS}/#{conversation_id}/#{FIELDS}", { fields: body })
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end
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def create_conversation(email, subject, text, file)
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body = {
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subject: subject,
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customer: customer(email),
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mailboxId: mailbox_id,
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type: 'email',
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status: 'active',
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threads: [
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{
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type: 'customer',
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customer: customer(email),
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text: text,
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attachments: attachments(file)
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}
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]
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}.compact
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call_api(:post, CONVERSATIONS, body)
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end
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def add_phone_number(email, phone)
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query = URI.encode("(email:#{email})")
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response = call_api(:get, "#{CUSTOMERS}?mailbox=#{mailbox_id}&query=#{query}")
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if response.success?
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body = parse_response_body(response)
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if body[:page][:totalElements] > 0
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customer_id = body[:_embedded][:customers].first[:id]
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call_api(:post, "#{CUSTOMERS}/#{customer_id}/#{PHONES}", {
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type: "work",
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value: phone
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})
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end
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end
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end
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private
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def attachments(file)
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if file.present?
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[
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{
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fileName: file.original_filename,
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mimeType: file.content_type,
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data: Base64.strict_encode64(file.read)
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}
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]
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else
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[]
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end
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end
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def customer(email)
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{
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email: email
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}
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end
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def custom_fields
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@custom_fields ||= get_custom_fields.reduce({}) do |fields, field|
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fields[field[:name].to_sym] = field[:id]
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fields
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end
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end
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def get_custom_fields
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parse_response_body(fetch_custom_fields)[:_embedded][:fields]
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end
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def fetch_custom_fields
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call_api(:get, "#{MAILBOXES}/#{mailbox_id}/#{FIELDS}")
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end
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def call_api(method, path, body = nil)
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url = "#{HELPSCOUT_API_URL}/#{path}"
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case method
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when :get
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Typhoeus.get(url, {
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headers: headers
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})
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when :post
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Typhoeus.post(url, {
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body: body.to_json,
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headers: headers
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})
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when :put
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Typhoeus.put(url, {
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body: body.to_json,
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headers: headers
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})
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end
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end
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def parse_response_body(response)
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JSON.parse(response.body, symbolize_names: true)
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end
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def mailbox_id
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Rails.application.secrets.helpscout[:mailbox_id]
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end
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def headers
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{
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'Authorization': "Bearer #{access_token}",
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'Content-Type': 'application/json; charset=UTF-8'
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}
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end
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def access_token
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@access_token ||= get_access_token
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end
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def get_access_token
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parse_response_body(fetch_access_token)[:access_token]
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end
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def fetch_access_token
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Typhoeus.post("#{HELPSCOUT_API_URL}/#{OAUTH2_TOKEN}", body: {
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grant_type: 'client_credentials',
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client_id: Rails.application.secrets.helpscout[:client_id],
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client_secret: Rails.application.secrets.helpscout[:client_secret]
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})
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end
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end
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