53 lines
3.7 KiB
YAML
53 lines
3.7 KiB
YAML
en:
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support:
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index:
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contact: Contact
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intro_html: "<p>Contact us via this form and we will answer you as quickly as possible.</p>
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<p>Make sure you provide all the required information so we can help you in the best way.</p>"
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your_question: Your question
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our_answer: 👉 Our answer
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notice_pj_product: A screenshot can help us identify the element to improve.
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notice_pj_other: A screenshot can help us identify the issue.
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procedure_info:
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question: I've encountered a problem while completing my application
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answer_html: "<p>Are you sure that all the mandatory fields (<span class= mandatory> * </span>) are properly filled?
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<p>If you have questions about the information requested, <a href=%{link_procedure_info}>contact the service in charge of the procedure (FAQ)</a>.</p>"
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instruction_info:
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question: I have a question about the instruction of my application
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answer_html: "<p>Si vous avez des questions sur l’instruction de votre dossier (par exemple sur les délais), nous vous invitons à <a href=%{link_instruction_info}>contacter directement les services qui instruisent votre dossier par votre messagerie (FAQ)</a>.</p>
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<p>Si vous souhaitez poser une question pour un problème technique sur le site, utilisez le formulaire ci-dessous. Nous ne pourrons pas vous renseigner sur l’instruction de votre dossier.</p>"
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answer_html: "<p>If you have questions about the instruction of your application (response delay for example), <a href=%{link_instruction_info}>contact directly the instructor via our mail system (FAQ)</a>.</p>
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<p>If you are facing technical issues on the website, use the form below. We will not be able to inform you about the instruction of your application.</p>"
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product:
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question: I have an idea to improve the website
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answer_html: "<p>Got an idea? <a href=%{link_product}>Please check our enhancement dashboard</a> :</p>
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<ul><li>Vote for your priority improvements</li>
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<li>Share your own ideas</li></ul>"
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lost_user:
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question: I am having trouble finding the procedure I am looking for
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answer_html: "<p>We invite you to contact the administration in charge of the procedure so they can provide you the link.
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It should look like this: %{base_url}/commencer/NOM_DE_LA_DEMARCHE.</p>
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<p>You can <a href=%{link_lost_user}>find here the most popular procedures (licence, detr, etc.)</a>.</p>"
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other:
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question: Other topic
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admin:
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your_question: Your question
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admin_intro_html: "<p>As an administration, you can contact us through this form. We'll answer you as quickly as possibly by e-mail or phone.</p>
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<br>
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<p><strong>Caution, this form is dedicated to public bodies only.</strong>
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It does not concern individuals, companies nor associations (except those recognised of public utility). If you belong to one of these categories, contact us <a href=%{contact_path}>here</a>.</p>"
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contact_team: Contact our team
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pro_phone_number: Professional phone number (direct line)
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pro_mail: Professional email address
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admin question:
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question: I have a question about %{app_name}
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admin demande rdv:
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question: I request an appointment for an online presentation of %{app_name}
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admin soucis:
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question: I am facing a technical issue on %{app_name}
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admin suggestion produit:
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question: I have a suggestion for an evolution
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admin demande compte:
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question: I want to open an admin account with an Orange, Wanadoo, etc. email
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admin autre:
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question: Other topic
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