Merge pull request #9708 from mfo/US/better-estimation-on-treatment-time
ETQ usager, l information de durée de traitement des 90 percentile peut être trompeur
This commit is contained in:
commit
b28cbd9736
15 changed files with 280 additions and 49 deletions
26
app/components/procedure/estimated_delay_component.rb
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26
app/components/procedure/estimated_delay_component.rb
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@ -0,0 +1,26 @@
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class Procedure::EstimatedDelayComponent < ApplicationComponent
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delegate :distance_of_time_in_words, to: :helpers
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def initialize(procedure:)
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@procedure = procedure
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@fastest, @mean, @slow = @procedure.stats_usual_traitement_time
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end
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def estimation_present?
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@fastest && @mean && @slow
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end
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def render?
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estimation_present?
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end
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def cleaned_nearby_estimation
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[@fastest, @mean, @slow]
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.map { distance_of_time_in_words(_1) }
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.uniq
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.zip(['fast_html', 'mean_html', 'slow_html'])
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.each do |estimation, i18n_key|
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yield(estimation, i18n_key)
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end
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end
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end
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@ -0,0 +1,6 @@
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---
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en:
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explanation: "Based on %{percentile}% during the last %{nb_recent_dossiers} days, the instruction time is :"
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fast_html: "<strong>In the best cast scenario</strong> : <strong>%{estimation}</strong>."
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mean_html: "If your file <strong>requires minor adjustments</strong>, the instruction time is <strong>%{estimation}</strong>."
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slow_html: "If you file <strong>is missing some information</strong> which requires a lot of exchanges with the administration, the instruction time is around <strong>%{estimation}</strong>."
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@ -0,0 +1,6 @@
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---
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fr:
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explanation: Selon nos estimations, à partir des délais d’instruction constatés sur %{percentile}% des demandes qui ont été traitées lors des %{nb_recent_dossiers} derniers jours, les délais d’instruction sont les suivants
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fast_html: "<strong>Dans le meilleur des cas</strong>, le délai d’instruction est : <strong>%{estimation}</strong>."
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mean_html: "Les <strong>dossiers demandant quelques échanges</strong> le délai d’instruction est d‘environ : <strong>%{estimation}</strong>."
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slow_html: "Si votre <strong>dossier est incomplet</strong> ou qu’il faut beaucoup d’échanges avec l’administration, le délai d’instruction est d’environ <strong>%{estimation}</strong>."
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@ -0,0 +1,5 @@
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%p= t('.explanation', percentile: ProcedureStatsConcern::USUAL_TRAITEMENT_TIME_PERCENTILE, nb_recent_dossiers: ProcedureStatsConcern::NB_DAYS_RECENT_DOSSIERS)
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%ul
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- cleaned_nearby_estimation do |estimation, i18n_key|
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%li= t(".#{i18n_key}", estimation: estimation)
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@ -83,14 +83,18 @@ module ProcedureStatsConcern
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def usual_traitement_time_for_recent_dossiers(nb_days)
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now = Time.zone.now
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clusters_count = 3
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traitement_time =
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traitement_times((now - nb_days.days)..now)
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.map { |times| times[:processed_at] - times[:depose_at] }
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.percentile(USUAL_TRAITEMENT_TIME_PERCENTILE)
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.ceil
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traitement_time = nil if traitement_time == 0
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traitement_time
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.sort
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if traitement_time.size >= clusters_count
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traitement_time.each_slice((traitement_time.size.to_f / clusters_count.to_f).ceil)
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.map { _1.percentile(USUAL_TRAITEMENT_TIME_PERCENTILE) }
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else
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nil
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end
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end
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private
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@ -64,14 +64,15 @@
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%ul
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= render partial: "shared/procedure_pieces_jointes_list", collection: procedure.pieces_jointes_list_with_conditionnal, as: :pj
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- if procedure.stats_usual_traitement_time
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- estimated_delay_component = Procedure::EstimatedDelayComponent.new(procedure: procedure)
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- if estimated_delay_component.render?
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%section.fr-accordion
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%h2.fr-accordion__title
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%button.fr-accordion__btn{ "aria-controls" => "accordion-117", "aria-expanded" => "false" }
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= t('shared.procedure_description.usual_traitement_time_title')
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#accordion-117.fr-collapse
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= t('shared.procedure_description.usual_traitement_time_detail_html', traitement_time: distance_of_time_in_words(procedure.stats_usual_traitement_time), percentile: ProcedureStatsConcern::USUAL_TRAITEMENT_TIME_PERCENTILE, days: ProcedureStatsConcern::NB_DAYS_RECENT_DOSSIERS, href: statistiques_path(procedure.path) )
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= render estimated_delay_component
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- if procedure.persisted? && procedure.estimated_duration_visible?
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@ -1,11 +0,0 @@
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/ FIXME: remove the custom procedure switch at some point
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- procedure_id_for_which_we_hide_the_estimated_delay = 6547
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- procedure_path_for_which_we_hide_the_estimated_delay = 'deposer-une-offre-de-stage'
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- show_time_means = procedure.id != procedure_id_for_which_we_hide_the_estimated_delay && procedure.path != procedure_path_for_which_we_hide_the_estimated_delay
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- cache(procedure.id, expires_in: 1.day) do
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- if procedure.usual_traitement_time_for_recent_dossiers(ProcedureStatsConcern::NB_DAYS_RECENT_DOSSIERS) && show_time_means
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%p
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Habituellement, les dossiers de cette démarche sont traités dans un délai de #{distance_of_time_in_words(procedure.usual_traitement_time_for_recent_dossiers(ProcedureStatsConcern::NB_DAYS_RECENT_DOSSIERS))}.
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%p
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Cette estimation est calculée automatiquement à partir des délais d’instruction constatés sur #{ProcedureStatsConcern::USUAL_TRAITEMENT_TIME_PERCENTILE}% des demandes qui ont été traitées lors des #{ProcedureStatsConcern::NB_DAYS_RECENT_DOSSIERS} derniers jours. Le délai réel peut être différent, en fonction du type de démarche (par exemple pour un appel à projet avec date de décision fixe).
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@ -33,8 +33,7 @@
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%p{ role: 'status' }
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= t('views.users.dossiers.show.status_overview.en_construction_html')
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= render partial: 'users/dossiers/show/estimated_delay', locals: { procedure: dossier.procedure }
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= render Procedure::EstimatedDelayComponent.new(procedure: dossier.procedure)
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%p
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= t('views.users.dossiers.show.status_overview.use_mailbox_for_questions_html', mailbox_url: messagerie_dossier_url(dossier))
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@ -50,7 +49,7 @@
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%p
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= t('views.users.dossiers.show.status_overview.delay_text_sva_svr', date: l(dossier.sva_svr_decision_on, format: :long))
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= render partial: 'users/dossiers/show/estimated_delay', locals: { procedure: dossier.procedure }
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= render Procedure::EstimatedDelayComponent.new(procedure: dossier.procedure)
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%p
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= t('views.users.dossiers.show.status_overview.use_mailbox_for_questions_html', mailbox_url: messagerie_dossier_url(dossier))
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@ -860,7 +860,6 @@ en:
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estimated_fill_duration_title: What is the procedure estimated fill time ?
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estimated_fill_duration_detail: "The fill time is etimated to %{estimated_minutes} min. This period may vary depending on the options you choose"
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usual_traitement_time_title: What are the processing times for this procedure?
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usual_traitement_time_detail_html: Usually, files in this procedure are processed within %{traitement_time}. This estimate is calculated automatically from the processing times observed on %{percentile}% of requests that have been processed during the last %{days} days. Actual lead time may vary. For more information, you can <a href="%{href}" target="_blank" rel="noopener noreferrer">consult the statistics page</a> of this procedure.
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pieces_jointes : What are the required attachments ?
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pieces_jointes_conditionnal_list_title : Attachments list according to your situation
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sva_svr_title: "This procedure applies the « %{rule} »"
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@ -916,7 +916,6 @@ fr:
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estimated_fill_duration_title: Quelle est la durée de remplissage de la démarche ?
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estimated_fill_duration_detail: "La durée de remplissage est estimée à %{estimated_minutes} min. Ce délai peut varier selon les options que vous choisirez."
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usual_traitement_time_title: Quels sont les délais d'instruction pour cette démarche ?
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usual_traitement_time_detail_html: Habituellement, les dossiers de cette démarche sont traités dans un délai de %{traitement_time}. Cette estimation est calculée automatiquement à partir des délais d’instruction constatés sur %{percentile}% des demandes qui ont été traitées lors des %{days} derniers jours. Le délai réel peut être différent. Pour plus d'informations, vous pouvez <a href="%{href}" target="_blank" rel="noopener noreferrer">consulter la page statistiques</a> de cette démarche.
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pieces_jointes : Quelles sont les pièces justificatives à fournir ?
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pieces_jointes_conditionnal_list_title : Liste des pièces en fonction de votre situation
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sva_svr_title: "Cette démarche applique le « %{rule} »"
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166
spec/fixtures/files/data/treatment-expected-3months.csv
vendored
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166
spec/fixtures/files/data/treatment-expected-3months.csv
vendored
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treatment_time
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1203843.06283
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673451.312319
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1552383.903455
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1558932.226583
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78953.851181
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5873677.701851
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4835744.936453
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1631478.524708
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861503.515445
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6814713.490218
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1461462.194324
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7948780.040199
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5339562.163289
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4815573.982363
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2557727.157024
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734848.454544
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5608902.330823
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146232.296199
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1703064.586672
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6547384.633624
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8727001.10326
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11834102.923026
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4765722.551394
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7144458.281005
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12078699.718379
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10791621.642477
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9728695.298227
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8898231.452671
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8614031.387295
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3612278.486039
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3099530.130012
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251825.410353
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2323903.490576
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4740543.429931
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5479723.048413
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58456.557576
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15816134.927362
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14083018.694661
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13925115.674794
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14413258.730125
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13219627.40563
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12167836.514329
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10288196.54087
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9159560.364292
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8452343.420395
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7226105.156653
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6986605.850082
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6139436.648255
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367809.55081
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7494981.090698
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15099034.271656
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6795865.968545
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7530658.801911
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23062760.185918
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22481020.792829
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23600464.237565
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19860640.860815
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11560589.34153
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21182717.435281
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19344094.290496
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5725859.591795
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6041115.639448
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9151354.506646
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17115471.478197
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15889250.745431
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18317558.238709
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15377601.995007
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6902877.478941
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11910474.059424
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8887242.141369
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6883053.792433
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5704549.604276
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8451867.368427
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12354634.38643
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6833405.134158
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11743220.126897
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6976430.091759
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15987516.272823
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6403848.206615
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8888113.588524
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10704916.153456
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27218018.181598
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8363801.252001
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12879049.401543
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7276014.459025
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12597161.777912
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21336664.044928
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12845340.622423
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24995902.606571
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23254108.742917
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7506117.642471
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13905245.60054
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12287247.584552
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7352936.085941
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8566220.354052
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10368657.535501
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15906330.563098
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16002838.219734
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14700391.249919
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7070984.790126
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22365269.429071
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21765196.514427
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9914694.677426
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14689961.266011
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12964639.144383
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9778265.323858
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9328862.93155
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7619712.137327
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7600640.729466
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12973111.352368
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17080325.525328
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23336659.500634
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20052186.759343
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12976004.639476
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12977253.811306
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17094274.254913
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8798280.910486
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11916285.159021
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26429950.828791
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14076903.134024
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9196105.575002
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21768324.914312
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14062259.428949
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7657750.048284
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10725178.088743
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23787478.797878
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12878477.046701
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20224285.919799
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23093716.442285
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22803621.363356
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13294707.956396
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12436442.520349
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17099624.683714
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12887043.034098
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8488204.538622
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12681098.717788
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12878734.794363
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13023470.726935
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14490874.679906
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35305778.218032
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19238942.783451
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21400362.163813
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23249302.30862
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18038933.602232
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23404216.157602
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26773977.72012
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31718870.185568
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23221152.814961
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23240562.752522
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17721166.26928
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30761746.125519
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35223871.718381
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18456657.228819
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25996946.138323
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16948792.627604
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27124016.406777
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34395629.288828
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16479826.146673
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36630962.342172
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18931647.947773
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31700548.203521
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33533741.312976
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31470438.299417
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19465934.747886
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20581103.945882
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@ -30,7 +30,7 @@ describe ProcedureStatsConcern do
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Timecop.freeze(Time.utc(2019, 6, 1, 12, 0))
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delays.each do |delay|
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create_dossier(construction_date: 1.week.ago - delay, instruction_date: 1.week.ago - delay + 12.hours, processed_date: 1.week.ago)
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create_dossier(depose_at: 1.week.ago - delay, en_instruction_at: 1.week.ago - delay + 12.hours, processed_at: 1.week.ago)
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end
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end
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|
@ -40,37 +40,59 @@ describe ProcedureStatsConcern do
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let(:delays) { [1.day, 2.days, 2.days, 2.days, 2.days, 3.days, 3.days, 3.days, 3.days, 12.days] }
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it 'returns a time representative of the dossier instruction delay' do
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expect(procedure.usual_traitement_time_for_recent_dossiers(30)).to be_between(3.days, 4.days)
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expect(procedure.usual_traitement_time_for_recent_dossiers(30)[0]).to be_between(1.day, 2.days)
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expect(procedure.usual_traitement_time_for_recent_dossiers(30)[1]).to be_between(2.days, 3.days)
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expect(procedure.usual_traitement_time_for_recent_dossiers(30)[2]).to be_between(11.days, 12.days)
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end
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end
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context 'when there are very old dossiers' do
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let(:delays) { [2.days, 2.days] }
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let!(:old_dossier) { create_dossier(construction_date: 3.months.ago, instruction_date: 2.months.ago, processed_date: 2.months.ago) }
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let(:delays) { [1.day, 2.days, 3.days, 3.days, 4.days] }
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let!(:old_dossier) { create_dossier(depose_at: 3.months.ago, en_instruction_at: 2.months.ago, processed_at: 2.months.ago) }
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it 'ignores dossiers older than 1 month' do
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expect(procedure.usual_traitement_time_for_recent_dossiers(30)).to be_within(1.hour).of(2.days)
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expect(procedure.usual_traitement_time_for_recent_dossiers(30)[0]).to be_between(1.day, 2.days)
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expect(procedure.usual_traitement_time_for_recent_dossiers(30)[1]).to be_between(2.days, 3.days)
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expect(procedure.usual_traitement_time_for_recent_dossiers(30)[2]).to be_between(3.days, 4.days)
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end
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end
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context 'when there is a dossier with bad data' do
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let(:delays) { [2.days, 2.days] }
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let!(:bad_dossier) { create_dossier(construction_date: nil, instruction_date: nil, processed_date: 10.days.ago) }
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let(:delays) { [1.day, 2.days, 3.days, 3.days, 4.days] }
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let!(:bad_dossier) { create_dossier(depose_at: nil, en_instruction_at: nil, processed_at: 10.days.ago) }
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it 'ignores bad dossiers' do
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expect(procedure.usual_traitement_time_for_recent_dossiers(30)).to be_within(1.hour).of(2.days)
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expect(procedure.usual_traitement_time_for_recent_dossiers(30)[0]).to be_between(21.hours, 36.hours.days)
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expect(procedure.usual_traitement_time_for_recent_dossiers(30)[1]).to be_between(2.days, 3.days)
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expect(procedure.usual_traitement_time_for_recent_dossiers(30)[2]).to be_between(3.days, 4.days)
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end
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end
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context 'when there is only one processed dossier' do
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let(:delays) { [1.day] }
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it { expect(procedure.usual_traitement_time_for_recent_dossiers(30)).to be_within(1.hour).of(1.day) }
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it { expect(procedure.usual_traitement_time_for_recent_dossiers(30)).to be_nil }
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end
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context 'where there is no processed dossier' do
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let(:delays) { [] }
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it { expect(procedure.usual_traitement_time_for_recent_dossiers(30)).to eq nil }
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end
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context 'with real data' do
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||||
include ActionView::Helpers::DateHelper
|
||||
let(:delays) { [] }
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||||
before do
|
||||
csv = CSV.read(Rails.root.join('spec/fixtures/files/data/treatment-expected-3months.csv'))
|
||||
traitement_times = csv[1..] # strip header
|
||||
.flatten
|
||||
.map { { processed_at: _1.to_f, depose_at: 0 } }
|
||||
allow(procedure).to receive(:traitement_times).and_return(traitement_times)
|
||||
end
|
||||
|
||||
it 'works' do
|
||||
expect(procedure.usual_traitement_time_for_recent_dossiers(30).map { distance_of_time_in_words(_1) }).to eq(["3 mois", "6 mois", "environ un an"])
|
||||
end
|
||||
end
|
||||
end
|
||||
|
||||
describe '.usual_traitement_time_by_month_in_days' do
|
||||
|
@ -79,8 +101,8 @@ describe ProcedureStatsConcern do
|
|||
def create_dossiers(delays_by_month)
|
||||
delays_by_month.each_with_index do |delays, index|
|
||||
delays.each do |delay|
|
||||
processed_date = (index.months + 1.week).ago
|
||||
create_dossier(construction_date: processed_date - delay, instruction_date: processed_date - delay + 12.hours, processed_date: processed_date)
|
||||
processed_at = (index.months + 1.week).ago
|
||||
create_dossier(depose_at: processed_at - delay, en_instruction_at: processed_at - delay + 12.hours, processed_at: processed_at)
|
||||
end
|
||||
end
|
||||
end
|
||||
|
@ -112,7 +134,7 @@ describe ProcedureStatsConcern do
|
|||
|
||||
private
|
||||
|
||||
def create_dossier(construction_date:, instruction_date:, processed_date:)
|
||||
dossier = create(:dossier, :accepte, procedure: procedure, depose_at: construction_date, en_instruction_at: instruction_date, processed_at: processed_date)
|
||||
def create_dossier(depose_at:, en_instruction_at:, processed_at:)
|
||||
dossier = create(:dossier, :accepte, procedure: procedure, depose_at:, en_instruction_at:, processed_at:)
|
||||
end
|
||||
end
|
||||
|
|
|
@ -22,13 +22,11 @@ describe 'Dossier details:' do
|
|||
end
|
||||
|
||||
describe "the user can see the mean time they are expected to wait" do
|
||||
let(:other_dossier) { create(:dossier, :accepte, :with_individual, procedure: procedure, depose_at: 10.days.ago, en_instruction_at: 9.days.ago, processed_at: Time.zone.now) }
|
||||
|
||||
context "when the dossier is in construction" do
|
||||
it "displays the estimated wait duration" do
|
||||
other_dossier
|
||||
allow_any_instance_of(Procedure).to receive(:stats_usual_traitement_time).and_return([1.day, 1.day, 1.day])
|
||||
visit dossier_path(dossier)
|
||||
expect(page).to have_text("Habituellement, les dossiers de cette démarche sont traités dans un délai de 10 jours.")
|
||||
expect(page).to have_text("Dans le meilleur des cas, le délai d’instruction est : 1 jour")
|
||||
end
|
||||
end
|
||||
|
||||
|
@ -36,9 +34,9 @@ describe 'Dossier details:' do
|
|||
let(:dossier) { create(:dossier, :en_instruction, :with_individual, :with_commentaires, user: user, procedure: procedure) }
|
||||
|
||||
it "displays the estimated wait duration" do
|
||||
other_dossier
|
||||
allow_any_instance_of(Procedure).to receive(:stats_usual_traitement_time).and_return([1.day, 1.day, 1.day])
|
||||
visit dossier_path(dossier)
|
||||
expect(page).to have_text("Habituellement, les dossiers de cette démarche sont traités dans un délai de 10 jours.")
|
||||
expect(page).to have_text("Dans le meilleur des cas, le délai d’instruction est : 1 jour")
|
||||
end
|
||||
end
|
||||
end
|
||||
|
|
|
@ -49,13 +49,13 @@ describe 'shared/_procedure_description', type: :view do
|
|||
|
||||
context 'when procedure has usual_traitement_time' do
|
||||
before do
|
||||
allow(procedure).to receive(:stats_usual_traitement_time).and_return(1.day)
|
||||
allow(procedure).to receive(:stats_usual_traitement_time).and_return([1.day, 1.day, 1.day])
|
||||
end
|
||||
|
||||
it 'shows a usual traitement text' do
|
||||
subject
|
||||
expect(rendered).to have_text("Quels sont les délais d'instruction pour cette démarche ?")
|
||||
expect(rendered).to have_text("Habituellement, les dossiers de cette démarche sont traités dans un délai de 1 jour.")
|
||||
expect(rendered).to have_text("Dans le meilleur des cas, le délai d’instruction est : 1 jour.")
|
||||
end
|
||||
end
|
||||
|
||||
|
|
|
@ -1,5 +1,5 @@
|
|||
describe 'users/dossiers/show/_status_overview', type: :view do
|
||||
before { allow(dossier.procedure).to receive(:usual_traitement_time_for_recent_dossiers).and_return(1.day) }
|
||||
before { allow(dossier.procedure).to receive(:usual_traitement_time_for_recent_dossiers).and_return([1.day, 2.days, 3.days]) }
|
||||
|
||||
subject! { render 'users/dossiers/show/status_overview', dossier: dossier }
|
||||
|
||||
|
@ -34,8 +34,14 @@ describe 'users/dossiers/show/_status_overview', type: :view do
|
|||
expect(rendered).to have_timeline_item('.termine').inactive
|
||||
end
|
||||
|
||||
it { is_expected.to have_selector('.status-explanation .en-construction') }
|
||||
it { is_expected.to have_text('Habituellement, les dossiers de cette démarche sont traités dans un délai de 1 jour') }
|
||||
it 'works' do
|
||||
subject
|
||||
expect(subject).to have_selector('.status-explanation .en-construction')
|
||||
expect(subject).to have_text('Selon nos estimations, à partir des délais d’instruction constatés')
|
||||
expect(subject).to have_text("Dans le meilleur des cas, le délai d’instruction est : 1 jour.")
|
||||
expect(subject).to have_text("Les dossiers demandant quelques échanges le délai d’instruction est d‘environ : 2 jours.")
|
||||
expect(subject).to have_text("Si votre dossier est incomplet ou qu’il faut beaucoup d’échanges avec l’administration, le délai d’instruction est d’environ 3 jours.")
|
||||
end
|
||||
end
|
||||
|
||||
context 'when en instruction' do
|
||||
|
@ -48,8 +54,13 @@ describe 'users/dossiers/show/_status_overview', type: :view do
|
|||
expect(rendered).to have_timeline_item('.termine').inactive
|
||||
end
|
||||
|
||||
it { is_expected.to have_selector('.status-explanation .en-instruction') }
|
||||
it { is_expected.to have_text('Habituellement, les dossiers de cette démarche sont traités dans un délai de 1 jour') }
|
||||
it 'works' do
|
||||
expect(subject).to have_selector('.status-explanation .en-instruction')
|
||||
expect(subject).to have_text('Selon nos estimations, à partir des délais d’instruction constatés')
|
||||
expect(subject).to have_text("Dans le meilleur des cas, le délai d’instruction est : 1 jour.")
|
||||
expect(subject).to have_text("Les dossiers demandant quelques échanges le délai d’instruction est d‘environ : 2 jours.")
|
||||
expect(subject).to have_text("Si votre dossier est incomplet ou qu’il faut beaucoup d’échanges avec l’administration, le délai d’instruction est d’environ 3 jours.")
|
||||
end
|
||||
end
|
||||
|
||||
context 'when accepté' do
|
||||
|
|
Loading…
Reference in a new issue