evolution(helpscout.webhooks): mise en place des rappel web afin de notifier l'equipe tech des bug identifies par le support
Co-authored-by: Colin Darie <colin@darie.eu>
This commit is contained in:
Martin
mfo
parent
6d68c581af
commit
a1dbc40f57
6 changed files with 373 additions and 6 deletions
310
spec/fixtures/files/helpscout/tagged-dev.json
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310
spec/fixtures/files/helpscout/tagged-dev.json
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{
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"id":123456789,
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"number":123456789,
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"threads":123456789,
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"type":"email",
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"folderId":123456789,
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"status":"active",
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"state":"published",
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"subject":"Fusionner plusieurs comptes existants",
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"preview":"Bonjour, Je voudrais faire une demande de changement d'adresse et la plateforme m'indique que j'ai plusieurs comptes et que je dois d'abord les fusionner. Cela fait 3 jours que j'essaie de fusio",
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"mailboxId":123456789,
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"createdBy":{
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"id":123456789,
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"type":"customer",
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"first":"",
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"last":"",
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"photoUrl":"https://photo.png",
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"email":"anonymous.fr"
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},
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"createdAt":"2022-11-03T10:05:59Z",
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"closedBy":123456789,
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"closedByUser":{
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"id":123456789,
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"type":"user",
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"first":"unknown",
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"last":"unknown",
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"email":"unknown"
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},
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"userUpdatedAt":"2022-11-03T10:05:59Z",
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"customerWaitingSince":{
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"time":"2022-11-03T10:05:59Z",
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"friendly":"11 min ago"
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},
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"source":{
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"type":"api",
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"via":"customer"
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},
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"tags":[
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{
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"id":123456789,
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"color":"#A5B2BD",
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"tag":"contact form"
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},
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{
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"id":123456789,
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"color":"#A5B2BD",
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"tag":"dev"
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},
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{
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"id":123456789,
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"color":"#A5B2BD",
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"tag":"other"
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}
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],
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"cc":[
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],
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"bcc":[
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],
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"primaryCustomer":{
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"id":"lol",
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"type":"customer",
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"first":"",
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"last":"",
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"photoUrl":"https://photo.png",
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"email":"anonymous@anon.fr"
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},
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"customFields":[
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],
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"_embedded":{
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"threads":[
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{
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"id":123456789,
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"type":"customer",
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"status":"active",
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"state":"published",
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"action":{
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"type":"default",
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"associatedEntities":[
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]
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},
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"body":"Bonjour,\n\u003cbr\u003e\n\u003cbr\u003eJe voudrais faire une demande de changement d'adresse et la plateforme m'indique que j'ai plusieurs comptes et que je dois d'abord les fusionner.\n\u003cbr\u003e\n\u003cbr\u003eCela fait 3 jours que j'essaie de fusionner les soit disant comptes sans succès.\n\u003cbr\u003e\n\u003cbr\u003eMerci m'apporter votre aide.\n\u003cbr\u003e\n\u003cbr\u003eCordialement,",
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"source":{
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"type":"api",
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"via":"customer"
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},
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"customer":{
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"id":123456789,
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"first":"",
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"last":"",
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"photoUrl":"https://photo.png",
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"email":"anonymous@anon.fr"
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},
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"createdBy":{
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"id":123456789,
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"type":"customer",
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"first":"",
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"last":"",
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"photoUrl":"https://photo.png",
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"email":"anonymous@anon.fr"
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},
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"to":[
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],
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"cc":[
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],
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"bcc":[
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],
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"createdAt":"2022-11-03T10:05:59Z",
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"_embedded":{
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"attachments":[
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]
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},
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"_links":{
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"createdByCustomer":{
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"href":"https://api.helpscout.net/v2/customers/576939812"
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},
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"customer":{
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"href":"https://api.helpscout.net/v2/customers/576939812"
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}
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}
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}
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]
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},
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"_links":{
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"self":{
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"href":"https://api.helpscout.net/v2/conversations/2056713321"
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},
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"mailbox":{
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"href":"https://api.helpscout.net/v2/mailboxes/125926"
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},
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"primaryCustomer":{
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"href":"https://api.helpscout.net/v2/customers/576939812"
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},
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"createdByCustomer":{
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"href":"https://api.helpscout.net/v2/customers/576939812"
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},
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"closedBy":{
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"href":"https://api.helpscout.net/v2/users/0"
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},
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"threads":{
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"href":"https://api.helpscout.net/v2/conversations/2056713321/threads/"
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},
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"web":{
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"href":"https://secure.helpscout.net/conversation/2056713321/1995582"
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}
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},
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"controller":"webhook",
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"action":"helpscout_support_dev",
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"webhook":{
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"id":123456789,
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"number":123456789,
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"threads":123456789,
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"type":"email",
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"folderId":123456789,
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"status":"active",
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"state":"published",
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"subject":"Fusionner plusieurs comptes existants",
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"preview":"Bonjour, Je voudrais faire une demande de changement d'adresse et la plateforme m'indique que j'ai plusieurs comptes et que je dois d'abord les fusionner. Cela fait 3 jours que j'essaie de fusio",
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"mailboxId":123456789,
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"createdBy":{
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"id":123456789,
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"type":"customer",
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"first":"",
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"last":"",
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"photoUrl":"https://photo.png",
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"email":"anonymous@anon.fr"
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},
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"createdAt":"2022-11-03T10:05:59Z",
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"closedBy":123456789,
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"closedByUser":{
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"id":123456789,
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"type":"user",
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"first":"unknown",
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"last":"unknown",
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"email":"unknown"
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},
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"userUpdatedAt":"2022-11-03T10:05:59Z",
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"customerWaitingSince":{
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"time":"2022-11-03T10:05:59Z",
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"friendly":"11 min ago"
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},
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"source":{
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"type":"api",
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"via":"customer"
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},
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"tags":[
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{
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"id":123456789,
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"color":"#A5B2BD",
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"tag":"contact form"
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},
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{
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"id":123456789,
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"color":"#A5B2BD",
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"tag":"dev"
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},
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{
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"id":123456789,
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"color":"#A5B2BD",
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"tag":"other"
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}
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],
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"cc":[
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],
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"bcc":[
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],
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"primaryCustomer":{
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"id":123456789,
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"type":"customer",
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"first":"",
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"last":"",
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"photoUrl":"https://photo.png",
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"email":"anonymous@anon.fr"
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},
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"customFields":[
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],
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"_embedded":{
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"threads":[
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{
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"id":123456789,
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"type":"customer",
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"status":"active",
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"state":"published",
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"action":{
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"type":"default",
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"associatedEntities":[
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]
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},
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"body":"Bonjour,\n\u003cbr\u003e\n\u003cbr\u003eJe voudrais faire une demande de changement d'adresse et la plateforme m'indique que j'ai plusieurs comptes et que je dois d'abord les fusionner.\n\u003cbr\u003e\n\u003cbr\u003eCela fait 3 jours que j'essaie de fusionner les soit disant comptes sans succès.\n\u003cbr\u003e\n\u003cbr\u003eMerci m'apporter votre aide.\n\u003cbr\u003e\n\u003cbr\u003eCordialement,",
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"source":{
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"type":"api",
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"via":"customer"
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},
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"customer":{
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"id":123456789,
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"first":"",
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"last":"",
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"photoUrl":"https://photo.png",
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"email":"anonymous@anon.fr"
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},
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"createdBy":{
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"id":123456789,
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"type":"customer",
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"first":"",
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"last":"",
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"photoUrl":"https://photo.png",
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"email":"anonymous@anon.fr"
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},
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"to":[
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],
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"cc":[
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],
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"bcc":[
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],
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"createdAt":"2022-11-03T10:05:59Z",
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"_embedded":{
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"attachments":[
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]
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},
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"_links":{
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"createdByCustomer":{
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"href":"https://api.helpscout.net/v2/customers/576939812"
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},
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"customer":{
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"href":"https://api.helpscout.net/v2/customers/576939812"
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}
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}
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}
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]
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},
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"_links":{
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"self":{
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"href":"https://api.helpscout.net/v2/conversations/xxx"
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},
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"mailbox":{
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"href":"https://api.helpscout.net/v2/mailboxes/xxx"
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},
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"primaryCustomer":{
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"href":"https://api.helpscout.net/v2/customers/xxx"
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},
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"createdByCustomer":{
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"href":"https://api.helpscout.net/v2/customers/xxx"
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},
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"closedBy":{
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"href":"https://api.helpscout.net/v2/users/0"
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},
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"threads":{
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"href":"https://api.helpscout.net/v2/conversations/xxx/threads/"
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},
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"web":{
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"href":"https://secure.helpscout.net/conversation/xxx/xxx"
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}
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}
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}
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}
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