demarches-normaliennes/app/lib/helpscout/form_adapter.rb

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class Helpscout::FormAdapter
attr_reader :params
def self.options
[
[I18n.t(TYPE_INFO, scope: [:support, :question]), TYPE_INFO, FAQ_CONTACTER_SERVICE_EN_CHARGE_URL],
[I18n.t(TYPE_PERDU, scope: [:support, :question]), TYPE_PERDU, LISTE_DES_DEMARCHES_URL],
[I18n.t(TYPE_INSTRUCTION, scope: [:support, :question]), TYPE_INSTRUCTION, FAQ_OU_EN_EST_MON_DOSSIER_URL],
[I18n.t(TYPE_AMELIORATION, scope: [:support, :question]), TYPE_AMELIORATION, FEATURE_UPVOTE_URL],
[I18n.t(TYPE_AUTRE, scope: [:support, :question]), TYPE_AUTRE]
]
end
def self.admin_options
[
[I18n.t(ADMIN_TYPE_QUESTION, scope: [:supportadmin]), ADMIN_TYPE_QUESTION],
[I18n.t(ADMIN_TYPE_RDV, scope: [:supportadmin]), ADMIN_TYPE_RDV],
[I18n.t(ADMIN_TYPE_SOUCIS, scope: [:supportadmin]), ADMIN_TYPE_SOUCIS],
[I18n.t(ADMIN_TYPE_PRODUIT, scope: [:supportadmin]), ADMIN_TYPE_PRODUIT],
[I18n.t(ADMIN_TYPE_DEMANDE_COMPTE, scope: [:supportadmin]), ADMIN_TYPE_DEMANDE_COMPTE],
[I18n.t(ADMIN_TYPE_AUTRE, scope: [:supportadmin]), ADMIN_TYPE_AUTRE]
]
end
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def initialize(params = {}, api = nil)
@params = params
@api = api || Helpscout::API.new
end
TYPE_INFO = 'procedure_info'
TYPE_PERDU = 'lost_user'
TYPE_INSTRUCTION = 'instruction_info'
TYPE_AMELIORATION = 'product'
TYPE_AUTRE = 'other'
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ADMIN_TYPE_RDV = 'admin demande rdv'
ADMIN_TYPE_QUESTION = 'admin question'
ADMIN_TYPE_SOUCIS = 'admin soucis'
ADMIN_TYPE_PRODUIT = 'admin suggestion produit'
ADMIN_TYPE_DEMANDE_COMPTE = 'admin demande compte'
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ADMIN_TYPE_AUTRE = 'admin autre'
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def send_form
conversation_id = create_conversation
if conversation_id.present?
add_tags(conversation_id)
true
else
false
end
end
private
def add_tags(conversation_id)
@api.add_tags(conversation_id, params[:tags])
end
def create_conversation
response = @api.create_conversation(
params[:email],
params[:subject],
params[:text],
params[:file]
)
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if response.success?
if params[:phone].present?
@api.add_phone_number(params[:email], params[:phone])
end
response.headers['Resource-ID']
end
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end
end