demarches-normaliennes/app/lib/helpscout/user_conversations_adapter.rb

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# Fetch and compute monthly reports about the users conversations on Helpscout
class Helpscout::UserConversationsAdapter
def initialize(from, to)
@from = from
@to = to
end
def can_fetch_reports?
api_client.ready?
end
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# Return an array of monthly reports
def reports
@reports ||= (@from..@to)
.group_by { |date| [date.year, date.month] }
.keys
.map { |key| { year: key[0], month: key[1] } }
.map { |interval| report(interval[:year], interval[:month]) }
end
private
def report(year, month)
report = fetch_productivity_report(year, month)
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{
start_date: report.dig(:current, :startDate).to_datetime,
end_date: report.dig(:current, :endDate).to_datetime,
replies_sent: report.dig(:current, :repliesSent)
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}
end
def api_client
@api_client ||= Helpscout::API.new
end
def fetch_productivity_report(year, month)
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if year == Date.today.year && month == Date.today.month
raise ArgumentError, 'The report for the current month will change in the future, and cannot be cached.'
end
Rails.cache.fetch("helpscout-productivity-report-#{year}-#{month}") do
api_client.productivity_report(year, month)
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end
end
end