class Helpscout::FormAdapter attr_reader :params def self.options [ [I18n.t(TYPE_INFO, scope: [:support, :question]), TYPE_INFO, FAQ_CONTACTER_SERVICE_EN_CHARGE_URL], [I18n.t(TYPE_PERDU, scope: [:support, :question]), TYPE_PERDU, LISTE_DES_DEMARCHES_URL], [I18n.t(TYPE_INSTRUCTION, scope: [:support, :question]), TYPE_INSTRUCTION, FAQ_OU_EN_EST_MON_DOSSIER_URL], [I18n.t(TYPE_AMELIORATION, scope: [:support, :question]), TYPE_AMELIORATION, FEATURE_UPVOTE_URL], [I18n.t(TYPE_AUTRE, scope: [:support, :question]), TYPE_AUTRE] ] end def self.admin_options [ [I18n.t(ADMIN_TYPE_QUESTION, scope: [:supportadmin], app_name: APPLICATION_NAME), ADMIN_TYPE_QUESTION], [I18n.t(ADMIN_TYPE_RDV, scope: [:supportadmin], app_name: APPLICATION_NAME), ADMIN_TYPE_RDV], [I18n.t(ADMIN_TYPE_SOUCIS, scope: [:supportadmin], app_name: APPLICATION_NAME), ADMIN_TYPE_SOUCIS], [I18n.t(ADMIN_TYPE_PRODUIT, scope: [:supportadmin]), ADMIN_TYPE_PRODUIT], [I18n.t(ADMIN_TYPE_DEMANDE_COMPTE, scope: [:supportadmin]), ADMIN_TYPE_DEMANDE_COMPTE], [I18n.t(ADMIN_TYPE_AUTRE, scope: [:supportadmin]), ADMIN_TYPE_AUTRE] ] end def initialize(params = {}, api = nil) @params = params @api = api || Helpscout::API.new end TYPE_INFO = 'procedure_info' TYPE_PERDU = 'lost_user' TYPE_INSTRUCTION = 'instruction_info' TYPE_AMELIORATION = 'product' TYPE_AUTRE = 'other' ADMIN_TYPE_RDV = 'admin demande rdv' ADMIN_TYPE_QUESTION = 'admin question' ADMIN_TYPE_SOUCIS = 'admin soucis' ADMIN_TYPE_PRODUIT = 'admin suggestion produit' ADMIN_TYPE_DEMANDE_COMPTE = 'admin demande compte' ADMIN_TYPE_AUTRE = 'admin autre' def send_form conversation_id = create_conversation if conversation_id.present? add_tags(conversation_id) true else false end end private def add_tags(conversation_id) @api.add_tags(conversation_id, params[:tags]) end def create_conversation response = @api.create_conversation( params[:email], params[:subject], params[:text], params[:file] ) if response.success? if params[:phone].present? @api.add_phone_number(params[:email], params[:phone]) end response.headers['Resource-ID'] end end end