class SupportController < ApplicationController invisible_captcha only: [:create], on_spam: :redirect_to_root def index setup_context end def admin setup_context_admin end def create if direct_message? && create_commentaire flash.notice = "Votre message a été envoyé sur la messagerie de votre dossier." redirect_to messagerie_dossier_path(dossier) elsif create_conversation flash.notice = "Votre message a été envoyé." if params[:admin] redirect_to root_path(formulaire_contact_admin_submitted: true) else redirect_to root_path(formulaire_contact_general_submitted: true) end else flash.now.alert = "Une erreur est survenue. Vous pouvez nous contacter à #{helpers.mail_to(CONTACT_EMAIL)}." if params[:admin] setup_context_admin render :admin else setup_context render :index end end end private def setup_context @dossier_id = dossier&.id @tags = tags @options = Helpscout::FormAdapter.options end def setup_context_admin @tags = tags @options = Helpscout::FormAdapter.admin_options end def create_conversation Helpscout::FormAdapter.new( subject: params[:subject], email: email, phone: params[:phone], text: params[:text], file: params[:piece_jointe], dossier_id: dossier&.id, browser: browser_name, tags: tags ).send_form end def create_commentaire attributes = { piece_jointe: params[:piece_jointe], body: "[#{params[:subject]}]

#{params[:text]}" } commentaire = CommentaireService.build(current_user, dossier, attributes) commentaire.save! end def tags [params[:tags], params[:type]].flatten.compact .map { |tag| tag.split(',') } .flatten .reject(&:blank?).uniq end def browser_name if browser.known? "#{browser.name} #{browser.version} (#{browser.platform.name})" end end def direct_message? user_signed_in? && params[:type] == Helpscout::FormAdapter::TYPE_INSTRUCTION && dossier.present? && dossier.messagerie_available? end def dossier @dossier ||= current_user&.dossiers&.find_by(id: params[:dossier_id]) end def email current_user&.email || params[:email] end def redirect_to_root redirect_to root_path, alert: t('invisible_captcha.sentence_for_humans') end end