class WebhookController < ActionController::Base before_action :verify_helpscout_signature!, only: [:helpscout, :helpscout_support_dev] skip_before_action :verify_authenticity_token def sendinblue if Rails.application.secrets.dig(:mattermost, :send_in_blue_outage_webhook_url).present? send_mattermost_notification( Rails.application.secrets.dig(:mattermost, :send_in_blue_outage_webhook_url), message_to_mattermost_send_in_blue_channel ) end end def helpscout_support_dev if tagged_dev? && status_active? && Rails.application.secrets.dig(:mattermost, :support_webhook_url).present? send_mattermost_notification( Rails.application.secrets.dig(:mattermost, :support_webhook_url), message_to_mattermost_support_channel ) end head :no_content end def helpscout email = params[:customer][:email].downcase user = User.find_by(email: email) if user.nil? head :not_found else instructeur = user.instructeur administrateur = user.administrateur url = manager_user_url(user) html = [link_to_manager(user, url)] if instructeur url = manager_instructeur_url(instructeur) html << link_to_manager(instructeur, url) end if administrateur url = manager_administrateur_url(administrateur) html << link_to_manager(administrateur, url) end html << email_link_to_manager(user) render json: { html: html.join('
') } end end private def send_mattermost_notification(url, text) Net::HTTP.post( URI.parse(url), { "text": text }.to_json, "Content-Type" => "application/json" ) end def message_to_mattermost_support_channel %Q( Nouveau bug taggué #dev : https://secure.helpscout.net/conversation/#{params["id"]}/#{params["number"]}?folderId=#{params["folderId"]} > #{params['webhook']['preview']} **personnes impliquées** : #{threads.map { |thread| thread['createdBy']['email'] }.uniq.join(", ")} **utilisateur en attente depuis** : #{params['customerWaitingSince']['friendly']}) end def message_to_mattermost_send_in_blue_channel %Q{Incident sur SIB : #{params['title']}. Etat de SIB: #{params['current_status']} L'Incident a commencé à #{params['datetime_start']} et est p-e terminé a #{params['datetime_resolve']} les composant suivants sont affectés : #{params["components"].map { _1['name'] }.join(", ")}} end def threads params['_embedded']['threads'] end def tagged_dev? params["tags"].any? { _1['tag'].include?('dev') } end def status_active? params["status"] == 'active' end def link_to_manager(model, url) "#{model.model_name.human}##{model.id}" end def email_link_to_manager(user) url = emails_manager_user_url(user) "Emails##{user.id}" end def verify_helpscout_signature! if generate_body_signature(request.body.read) != request.headers['X-Helpscout-Signature'] request_http_token_authentication end end def generate_body_signature(body) Base64.strict_encode64(OpenSSL::HMAC.digest('sha1', Rails.application.secrets.helpscout[:webhook_secret], body)) end end