diff --git a/app/controllers/support_controller.rb b/app/controllers/support_controller.rb
index 771855f26..45f4c074d 100644
--- a/app/controllers/support_controller.rb
+++ b/app/controllers/support_controller.rb
@@ -5,6 +5,10 @@ class SupportController < ApplicationController
     setup_context
   end
 
+  def admin
+    setup_context_admin
+  end
+
   def create
     if direct_message? && create_commentaire
       flash.notice = "Votre message a été envoyé sur la messagerie de votre dossier."
@@ -13,12 +17,21 @@ class SupportController < ApplicationController
     elsif create_conversation
       flash.notice = "Votre message a été envoyé."
 
-      redirect_to root_path(formulaire_contact_general_submitted: true)
+      if params[:admin]
+        redirect_to root_path(formulaire_contact_admin_submitted: true)
+      else
+        redirect_to root_path(formulaire_contact_general_submitted: true)
+      end
     else
-      setup_context
       flash.now.alert = "Une erreur est survenue. Vous pouvez nous contacter à #{helpers.mail_to(CONTACT_EMAIL)}."
 
-      render :index
+      if params[:admin]
+        setup_context_admin
+        render :admin
+      else
+        setup_context
+        render :index
+      end
     end
   end
 
@@ -30,10 +43,16 @@ class SupportController < ApplicationController
     @options = Helpscout::FormAdapter::OPTIONS
   end
 
+  def setup_context_admin
+    @tags = tags
+    @options = Helpscout::FormAdapter::ADMIN_OPTIONS
+  end
+
   def create_conversation
     Helpscout::FormAdapter.new(
       subject: params[:subject],
       email: email,
+      phone: params[:phone],
       text: params[:text],
       file: params[:file],
       dossier_id: dossier&.id,
diff --git a/app/lib/helpscout/api.rb b/app/lib/helpscout/api.rb
index e8930d07d..fa172b8d4 100644
--- a/app/lib/helpscout/api.rb
+++ b/app/lib/helpscout/api.rb
@@ -3,6 +3,8 @@ class Helpscout::API
   CONVERSATIONS = 'conversations'
   TAGS = 'tags'
   FIELDS = 'fields'
+  CUSTOMERS = 'customers'
+  PHONES = 'phones'
   OAUTH2_TOKEN = 'oauth2/token'
 
   def add_tags(conversation_id, tags)
@@ -42,6 +44,21 @@ class Helpscout::API
     call_api(:post, CONVERSATIONS, body)
   end
 
+  def add_phone_number(email, phone)
+    query = URI.encode("(email:#{email})")
+    response = call_api(:get, "#{CUSTOMERS}?mailbox=#{mailbox_id}&query=#{query}")
+    if response.success?
+      body = parse_response_body(response)
+      if body[:page][:totalElements] > 0
+        customer_id = body[:_embedded][:customers].first[:id]
+        call_api(:post, "#{CUSTOMERS}/#{customer_id}/#{PHONES}", {
+          type: "work",
+          value: phone
+        })
+      end
+    end
+  end
+
   private
 
   def attachments(file)
diff --git a/app/lib/helpscout/form_adapter.rb b/app/lib/helpscout/form_adapter.rb
index eb607933d..de777c026 100644
--- a/app/lib/helpscout/form_adapter.rb
+++ b/app/lib/helpscout/form_adapter.rb
@@ -20,6 +20,18 @@ class Helpscout::FormAdapter
     [I18n.t(TYPE_AUTRE, scope: [:support]), TYPE_AUTRE]
   ]
 
+  ADMIN_TYPE_RDV = 'admin demande rdv'
+  ADMIN_TYPE_QUESTION = 'admin question'
+  ADMIN_TYPE_SOUCIS = 'admin soucis'
+  ADMIN_TYPE_AUTRE = 'admin autre'
+
+  ADMIN_OPTIONS = [
+    [I18n.t(ADMIN_TYPE_QUESTION, scope: [:supportadmin]), ADMIN_TYPE_QUESTION],
+    [I18n.t(ADMIN_TYPE_RDV, scope: [:supportadmin]), ADMIN_TYPE_RDV],
+    [I18n.t(ADMIN_TYPE_SOUCIS, scope: [:supportadmin]), ADMIN_TYPE_SOUCIS],
+    [I18n.t(ADMIN_TYPE_AUTRE, scope: [:supportadmin]), ADMIN_TYPE_AUTRE]
+  ]
+
   def send_form
     conversation_id = create_conversation
 
@@ -51,6 +63,11 @@ class Helpscout::FormAdapter
       params[:file]
     )
 
-    response.success? ? response.headers['Resource-ID'] : nil
+    if response.success?
+      if params[:phone].present?
+        @api.add_phone_number(params[:email], params[:phone])
+      end
+      response.headers['Resource-ID']
+    end
   end
 end
diff --git a/app/views/support/admin.html.haml b/app/views/support/admin.html.haml
new file mode 100644
index 000000000..b1fb05145
--- /dev/null
+++ b/app/views/support/admin.html.haml
@@ -0,0 +1,51 @@
+- content_for(:title, 'Contact')
+
+#contact-form
+  .container
+    %h1.new-h1 Contactez notre équipe
+
+    .description
+      En tant qu'administration, vous pouvez nous contactez via ce formulaire. Nous vous répondrons dans les plus brefs délais, par email ou par téléphone.
+      %br
+      %br
+      %strong
+        Attention, ce formulaire est réservée uniquement aux organismes publics.
+      Il ne concerne ni les particuliers, ni les entreprises, ni les associations (sauf celles reconnues d'utilité publique). Si c'est votre cas, rendez-vous sur notre
+      = link_to contact_path do
+        formulaire de contact public
+      \.
+
+    = form_tag contact_path, method: :post, class: 'form' do |f|
+      - if !logged_in?
+        .contact-champ
+          = label_tag :email do
+            Adresse email professionnelle
+            %span.mandatory *
+          = text_field_tag :email, params[:email], required: true
+
+      .contact-champ
+        = label_tag :type do
+          Catégorie
+          %span.mandatory *
+        = select_tag :type, options_for_select(@options, params[:type])
+
+      .contact-champ
+        = label_tag :phone, 'Numéro de téléphone professionnel (ligne directe)'
+        = text_field_tag :phone
+
+      .contact-champ
+        = label_tag :subject do
+          Sujet
+        = text_field_tag :subject, params[:subject], required: false
+
+      .contact-champ
+        = label_tag :text do
+          Message
+          %span.mandatory *
+        = text_area_tag :text, params[:text], rows: 6, required: true
+
+      = hidden_field_tag :tags, @tags&.join(',')
+      = hidden_field_tag :admin, true
+
+      .send-wrapper
+        = button_tag 'Envoyer le message', type: :submit, class: 'button send primary'
diff --git a/config/locales/fr.yml b/config/locales/fr.yml
index d7dd009c0..3a3fccfa7 100644
--- a/config/locales/fr.yml
+++ b/config/locales/fr.yml
@@ -61,6 +61,11 @@ fr:
     produit: J'ai une idée d'amélioration pour votre site
     usager perdu: Je ne trouve pas la démarche que je veux faire
     autre: Autre sujet
+  supportadmin:
+    admin demande rdv: Demande de RDV pour une présentation à distance de demarches-simplifiees.fr
+    admin question: J'ai une question sur demarches-simplifiees.fr
+    admin soucis: J'ai un problème technique avec demarches-simplifiees.fr
+    admin autre: Autre sujet
 
   number:
     currency:
diff --git a/config/routes.rb b/config/routes.rb
index 244e6cd8f..48532b4c2 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -137,6 +137,8 @@ Rails.application.routes.draw do
   get "contact", to: "support#index"
   post "contact", to: "support#create"
 
+  get "contact-admin", to: "support#admin"
+
   post "webhooks/helpscout", to: "webhook#helpscout"
   match "webhooks/helpscout", to: lambda { |_| [204, {}, nil] }, via: :head
 
diff --git a/spec/lib/helpscout/form_adapter_spec.rb b/spec/lib/helpscout/form_adapter_spec.rb
index c6054789b..0b6c56209 100644
--- a/spec/lib/helpscout/form_adapter_spec.rb
+++ b/spec/lib/helpscout/form_adapter_spec.rb
@@ -66,5 +66,45 @@ describe Helpscout::FormAdapter do
           .with(conversation_id, nil, nil)
       end
     end
+
+    context 'add_phone' do
+      before do
+        allow(api).to receive(:create_conversation)
+          .and_return(
+            double(
+              success?: true,
+              headers: {
+                'Resource-ID' => conversation_id
+              }
+            )
+          )
+
+        described_class.new(params, api).send_form
+      end
+
+      let(:params) {
+        {
+          email: email,
+          subject: subject,
+          text: text,
+          phone: '0666666666'
+        }
+      }
+      let(:phone) { '0666666666' }
+      let(:email) { 'paul.chavard@beta.gouv.fr' }
+      let(:subject) { 'Bonjour' }
+      let(:text) { "J'ai un problem" }
+      let(:tags) { ['info demarche'] }
+      let(:conversation_id) { '123' }
+
+      it 'should call method' do
+        expect(api).to have_received(:create_conversation)
+          .with(email, subject, text, nil)
+        expect(api).to have_received(:add_phone_number)
+          .with(email, phone)
+        expect(api).to have_received(:add_custom_fields)
+          .with(conversation_id, nil, nil)
+      end
+    end
   end
 end