diff --git a/app/controllers/manager/dossiers_controller.rb b/app/controllers/manager/dossiers_controller.rb
index d947b6c9a..8155e1b1f 100644
--- a/app/controllers/manager/dossiers_controller.rb
+++ b/app/controllers/manager/dossiers_controller.rb
@@ -21,7 +21,7 @@ module Manager
     end
 
     def transfer
-      transfer = DossierTransfer.create(email: params[:email], dossiers: [Dossier.find(params[:id])])
+      transfer = DossierTransfer.create(email: params[:email], dossiers: [Dossier.find(params[:id])], from_support: true)
       if transfer.persisted?
         flash[:success] = "Une invitation de transfert a été envoyée à #{params[:email]}"
       else
diff --git a/app/views/users/dossiers/_dossiers_list.html.haml b/app/views/users/dossiers/_dossiers_list.html.haml
index e2f759b32..643a71796 100644
--- a/app/views/users/dossiers/_dossiers_list.html.haml
+++ b/app/views/users/dossiers/_dossiers_list.html.haml
@@ -68,7 +68,10 @@
           = render Dsfr::AlertComponent.new(state: :info, size: :sm) do |c|
             - c.body do
               %p
-                = t('views.users.dossiers.transfers.receiver_demande_en_cours', id: dossier.id, email: dossier.user.email)
+                - if dossier.transfer.from_support?
+                  = t('views.users.dossiers.transfers.receiver_demande_en_cours_from_support', id: dossier.id, email: dossier.user.email)
+                - else
+                  = t('views.users.dossiers.transfers.receiver_demande_en_cours', id: dossier.id, email: dossier.user.email)
               %p
                 = link_to t('views.users.dossiers.transfers.accept'), transfer_path(dossier.transfer), class: "fr-link fr-mr-1w", method: :put
                 = link_to t('views.users.dossiers.transfers.reject'), transfer_path(dossier.transfer), class: "fr-link", method: :delete
@@ -76,7 +79,10 @@
           = render Dsfr::AlertComponent.new(state: :info, size: :sm, extra_class_names: "fr-mb-2w") do |c|
             - c.body do
               %p
-                = t('views.users.dossiers.transfers.sender_demande_en_cours', id: dossier.id, email: dossier.transfer.email)
+                - if dossier.transfer.from_support?
+                  = t('views.users.dossiers.transfers.sender_demande_en_cours_from_support', id: dossier.id, email: dossier.transfer.email)
+                - else
+                  = t('views.users.dossiers.transfers.sender_demande_en_cours', id: dossier.id, email: dossier.transfer.email)
               %p
                 = link_to t('views.users.dossiers.transfers.revoke'), transfer_path(dossier.transfer), class: 'fr-link', method: :delete
 
diff --git a/config/locales/en.yml b/config/locales/en.yml
index 560c57f90..b50b51582 100644
--- a/config/locales/en.yml
+++ b/config/locales/en.yml
@@ -479,7 +479,9 @@ en:
           deleted_badge: Deleted
         transfers:
           sender_demande_en_cours: "A transfer request is pending on file Nº %{id} to %{email}"
+          sender_demande_en_cours: "A transfer request from technical support is pending on file Nº %{id} to %{email}"
           receiver_demande_en_cours: "Transfer request on file Nº %{id} sent by %{email}"
+          receiver_demande_en_cours_from_support: "Transfer request from technical support on file Nº %{id} of %{email}"
           revoke: Revoke this request
           accept: Accept
           reject: Reject
diff --git a/config/locales/fr.yml b/config/locales/fr.yml
index e38cc5a07..d76de8f49 100644
--- a/config/locales/fr.yml
+++ b/config/locales/fr.yml
@@ -493,7 +493,9 @@ fr:
           other_actions: "Autres actions"
         transfers:
           sender_demande_en_cours: "Une demande de transfert est en cours sur le dossier Nº %{id} pour %{email}"
+          sender_demande_en_cours_from_support: "Une demande de transfert par le support technique est en cours sur le dossier Nº %{id} pour %{email}"
           receiver_demande_en_cours: "Demande de transfert pour le dossier Nº %{id} envoyé par %{email}"
+          receiver_demande_en_cours_from_support: "Demande de transfert par le support technique pour le dossier Nº %{id} de %{email}"
           revoke: Révoquer cette demande
           accept: Accepter
           reject: Rejeter