diff --git a/app/controllers/faq_controller.rb b/app/controllers/faq_controller.rb
new file mode 100644
index 000000000..ba0b69a95
--- /dev/null
+++ b/app/controllers/faq_controller.rb
@@ -0,0 +1,27 @@
+# frozen_string_literal: true
+
+class FAQController < ApplicationController
+  before_action :load_faq_data, only: :show
+
+  def show
+    @renderer = Redcarpet::Markdown.new(
+      Redcarpet::BareRenderer.new(class_names_map: { list: 'fr-ol-content--override' })
+    )
+  end
+
+  private
+
+  def loader_service
+    @loader_service ||= FAQsLoaderService.new
+  end
+
+  def load_faq_data
+    path = "#{params[:category]}/#{params[:slug]}"
+    faq_data = loader_service.find(path)
+
+    @content = faq_data.content
+    @metadata = faq_data.front_matter.symbolize_keys
+  rescue KeyError
+    raise ActionController::RoutingError.new("FAQ not found: #{path}")
+  end
+end
diff --git a/app/services/faqs_loader_service.rb b/app/services/faqs_loader_service.rb
new file mode 100644
index 000000000..2665d8aa8
--- /dev/null
+++ b/app/services/faqs_loader_service.rb
@@ -0,0 +1,32 @@
+# frozen_string_literal: true
+
+class FAQsLoaderService
+  PATH = Rails.root.join('doc', 'faqs').freeze
+  ORDER = ['usager', 'instructeur', 'administrateur'].freeze
+
+  def initialize
+    @faqs_by_path ||= Rails.cache.fetch("faqs_data", expires_in: 1.day) do
+      load_faqs
+    end
+  end
+
+  def find(path)
+    file_path = @faqs_by_path.fetch(path).fetch(:file_path)
+
+    FrontMatterParser::Parser.parse_file(file_path)
+  end
+
+  private
+
+  def load_faqs
+    Dir.glob("#{PATH}/**/*.md").each_with_object({}) do |file_path, faqs_by_path|
+      parsed = FrontMatterParser::Parser.parse_file(file_path)
+      front_matter = parsed.front_matter.symbolize_keys
+
+      faq_data = front_matter.slice(:slug, :title, :category, :subcategory, :locale, :keywords).merge(file_path: file_path)
+
+      path = front_matter.fetch(:category) + '/' + front_matter.fetch(:slug)
+      faqs_by_path[path] = faq_data
+    end
+  end
+end
diff --git a/app/views/faq/show.html.haml b/app/views/faq/show.html.haml
new file mode 100644
index 000000000..46dc34cd9
--- /dev/null
+++ b/app/views/faq/show.html.haml
@@ -0,0 +1,6 @@
+- content_for(:title, @metadata[:title])
+
+.fr-container.fr-my-4w
+  .fr-grid-row
+    .fr-col-12.fr-col-md-8.fr-py-12v
+      = @renderer.render(@content).html_safe
diff --git a/config/initializers/inflections.rb b/config/initializers/inflections.rb
index 6b101ffa2..c444fa05e 100644
--- a/config/initializers/inflections.rb
+++ b/config/initializers/inflections.rb
@@ -18,6 +18,8 @@ ActiveSupport::Inflector.inflections(:en) do |inflect|
   inflect.acronym 'URL'
   inflect.acronym 'SVA'
   inflect.acronym 'SVR'
+  inflect.acronym 'FAQ'
+  inflect.acronym 'FAQs'
   inflect.irregular 'type_de_champ', 'types_de_champ'
   inflect.irregular 'type_de_champ_private', 'types_de_champ_private'
   inflect.irregular 'procedure_revision_type_de_champ', 'procedure_revision_types_de_champ'
diff --git a/config/locales/faqs.fr.yml b/config/locales/faqs.fr.yml
new file mode 100644
index 000000000..14c82c8b9
--- /dev/null
+++ b/config/locales/faqs.fr.yml
@@ -0,0 +1,9 @@
+fr:
+  faq:
+      administrateur:
+        name: Administrateur (création d’un formulaire)
+        description: Informations pour les administrateurs sur la configuration de la plateforme ou la création de démarches.
+    subcategories:
+      create_procedure:
+        name: Je veux créer une démarche en ligne
+        description: Comment créer une nouvelle démarche ?
diff --git a/config/routes.rb b/config/routes.rb
index fb0bc9302..b5b8520d2 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -715,6 +715,8 @@ Rails.application.routes.draw do
 
   resources :release_notes, only: [:index]
 
+  get '/faq/:category/:slug', to: 'faq#show', as: :faq
+
   get '/404', to: 'errors#not_found'
   get '/422', to: 'errors#unprocessable_entity'
   get '/500', to: 'errors#internal_server_error'
diff --git a/doc/faqs/administrateur/comment-creer-ma-demarche.fr.md b/doc/faqs/administrateur/comment-creer-ma-demarche.fr.md
new file mode 100644
index 000000000..7dfd16b7d
--- /dev/null
+++ b/doc/faqs/administrateur/comment-creer-ma-demarche.fr.md
@@ -0,0 +1,16 @@
+---
+category: "administrateur"
+subcategory: "create_procedure"
+slug: "comment-creer-ma-demarche"
+locale: "fr"
+keywords: "création démarche, tutoriel, guide bonnes pratiques, administrateur"
+title: "Comment créer ma démarche ?"
+---
+
+# Comment créer ma démarche ?
+
+Envie de vous lancer dans l’aventure ? Bravo ! Pour vous accompagner tout au long de la création de votre démarche, nous avons préparé un petit tutoriel spécialement pour vous :
+
+[Tutoriel Administrateur](https://doc.demarches-simplifiees.fr/tutoriels/tutoriel-administrateur)
+
+Pour compléter cette prise en main de l’outil, n’hésitez pas à consulter [notre guide de bonnes pratiques](https://456404736-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-L7_aKvpAJdAIEfxHudA%2Fuploads%2FGJm7S7LVjHPKVlMCE36e%2FGuide%20des%20bonnes%20pratiques%20démarches-simplifiees.pdf?alt=media&token=228e63c7-a168-4656-9cda-3f53a10645c2).