diff --git a/app/mailers/dossier_mailer.rb b/app/mailers/dossier_mailer.rb
index 9dbe65026..aa4fb081d 100644
--- a/app/mailers/dossier_mailer.rb
+++ b/app/mailers/dossier_mailer.rb
@@ -206,6 +206,8 @@ class DossierMailer < ApplicationMailer
   def notify_transfer
     @transfer = params[:dossier_transfer]
 
+    @user = User.find_by(email: @transfer.email)
+
     configure_defaults_for_email(@transfer.email)
 
     I18n.with_locale(@transfer.user_locale) do
diff --git a/app/views/dossier_mailer/notify_transfer.html.haml b/app/views/dossier_mailer/notify_transfer.html.haml
index fac5aabd2..c2e9d083f 100644
--- a/app/views/dossier_mailer/notify_transfer.html.haml
+++ b/app/views/dossier_mailer/notify_transfer.html.haml
@@ -10,7 +10,13 @@
       = dossier.procedure.libelle
 
 %p
-  = t('.transfer_text')
-  = link_to t('.transfer_link'), dossiers_url(statut: 'dossiers-transferes')
+  - if @user.present?
+    = t('.transfer_text')
+    %br
+    = link_to t('.transfer_link'), dossiers_url(statut: 'dossiers-transferes')
+  - else
+    = t('.no_user_transfer_text')
+    %br
+    = link_to t('.no_user_transfer_link', app_name: Current.application_name), new_user_registration_url
 
 = render partial: "layouts/mailers/signature"
diff --git a/config/locales/views/dossier_mailer/notify_transfer/en.yml b/config/locales/views/dossier_mailer/notify_transfer/en.yml
index a27e5a5d2..c32b38d67 100644
--- a/config/locales/views/dossier_mailer/notify_transfer/en.yml
+++ b/config/locales/views/dossier_mailer/notify_transfer/en.yml
@@ -4,5 +4,7 @@ en:
       subject: You have a pending transfer request.
       transfer_text: "Access the transfer request by clicking on the following link:"
       transfer_link: transfer request
+      no_user_transfer_text: "In order to accept or refuse the request you must have an account:"
+      no_user_transfer_link: Create an account on %{app_name}
       transfert_multiple: "%{sender} sends you a transfer request for %{count} files."
       transfert_simple: "%{sender} sends you a transfer request for file no. %{dossier_id} on the procedure"
diff --git a/config/locales/views/dossier_mailer/notify_transfer/fr.yml b/config/locales/views/dossier_mailer/notify_transfer/fr.yml
index cdd89147f..fbbd21d0d 100644
--- a/config/locales/views/dossier_mailer/notify_transfer/fr.yml
+++ b/config/locales/views/dossier_mailer/notify_transfer/fr.yml
@@ -4,5 +4,7 @@ fr:
       subject: Vous avez une demande de transfert en attente.
       transfer_text: "Accéder à la demande de transfert en cliquant sur le lien suivant :"
       transfer_link: demande de transfert
+      no_user_transfer_text: "Afin de pouvoir accepter ou refuser la demande vous devez avoir un compte :"
+      no_user_transfer_link: se créer un compte sur %{app_name}
       transfert_multiple: "%{sender} vous adresse une demande de transfert pour %{count} dossiers."
       transfert_simple: "%{sender} vous adresse une demande de transfert pour le dossier n° %{dossier_id} sur la démarche"
diff --git a/spec/mailers/dossier_mailer_spec.rb b/spec/mailers/dossier_mailer_spec.rb
index 57d66f1d0..eb662dd7f 100644
--- a/spec/mailers/dossier_mailer_spec.rb
+++ b/spec/mailers/dossier_mailer_spec.rb
@@ -313,6 +313,7 @@ RSpec.describe DossierMailer, type: :mailer do
 
   describe 'notify_transfer' do
     let(:user) { create(:user) }
+    let(:user_2) { create(:user) }
     let(:procedure) { create(:procedure) }
     let(:dossier_transfer) { create(:dossier_transfer) }
     let!(:dossier) { create(:dossier, user: user, transfer: dossier_transfer, procedure: procedure) }
@@ -327,6 +328,23 @@ RSpec.describe DossierMailer, type: :mailer do
       end
     end
 
+    context 'when the user has already an account' do
+      before do
+        dossier_transfer.update!(email: user_2.email)
+      end
+      it 'includes a direct URL to transfers' do
+        expect(subject.body).to include('Accéder à la demande de transfert en cliquant sur le lien suivant :')
+        expect(subject.body).to include(dossiers_url(statut: 'dossiers-transferes', host: ENV.fetch("APP_HOST_LEGACY")))
+      end
+    end
+
+    context 'when the user has no account' do
+      it 'includes a URL to create one' do
+        expect(subject.body).to include('Afin de pouvoir accepter ou refuser la demande vous devez avoir un compte :')
+        expect(subject.body).to include(new_user_registration_url)
+      end
+    end
+
     context 'when recipient has preferred domain' do
       let(:dossier_transfer) { create(:dossier_transfer, email: create(:user, preferred_domain: :demarches_gouv_fr).email) }
       it 'includes a link with the preferred domain in the email body' do