diff --git a/app/jobs/helpscout_create_conversation_job.rb b/app/jobs/helpscout_create_conversation_job.rb
index 85dda42a0..b7f59c043 100644
--- a/app/jobs/helpscout_create_conversation_job.rb
+++ b/app/jobs/helpscout_create_conversation_job.rb
@@ -2,6 +2,9 @@
 
 class HelpscoutCreateConversationJob < ApplicationJob
   queue_as :critical # user feedback is critical
+
+  def max_attempts = 15 # ~10h
+
   class FileNotScannedYetError < StandardError
   end