diff --git a/app/jobs/helpscout_create_conversation_job.rb b/app/jobs/helpscout_create_conversation_job.rb
index f12cab839..a0f3801ea 100644
--- a/app/jobs/helpscout_create_conversation_job.rb
+++ b/app/jobs/helpscout_create_conversation_job.rb
@@ -29,7 +29,7 @@ class HelpscoutCreateConversationJob < ApplicationJob
 
   def create_conversation
     response = api.create_conversation(
-      contact_form.email,
+      contact_form.email.presence || contact_form.user.email,
       contact_form.subject,
       contact_form.text,
       safe_blob
diff --git a/spec/jobs/helpscout_create_conversation_job_spec.rb b/spec/jobs/helpscout_create_conversation_job_spec.rb
index 5b45084f4..054166703 100644
--- a/spec/jobs/helpscout_create_conversation_job_spec.rb
+++ b/spec/jobs/helpscout_create_conversation_job_spec.rb
@@ -8,7 +8,8 @@ RSpec.describe HelpscoutCreateConversationJob, type: :job do
   let(:tags) { ["first tag"] }
   let(:question_type) { "lost" }
   let(:phone) { nil }
-  let(:contact_form) { create(:contact_form, email:, subject: subject_text, text:, tags:, phone:, question_type:) }
+  let(:user) { nil }
+  let(:contact_form) { create(:contact_form, email:, user:, subject: subject_text, text:, tags:, phone:, question_type:) }
 
   describe '#perform' do
     before do
@@ -82,5 +83,15 @@ RSpec.describe HelpscoutCreateConversationJob, type: :job do
         expect(api).to have_received(:add_phone_number).with(email, phone)
       end
     end
+
+    context 'attached to an user' do
+      let(:email) { nil }
+      let(:user) { users(:default_user) }
+
+      it 'associates the email from user' do
+        subject
+        expect(api).to have_received(:create_conversation).with(user.email, subject_text, text, nil)
+      end
+    end
   end
 end