diff --git a/app/assets/stylesheets/dossier_index.scss b/app/assets/stylesheets/dossier_index.scss
deleted file mode 100644
index e5a67e1ba..000000000
--- a/app/assets/stylesheets/dossier_index.scss
+++ /dev/null
@@ -1,16 +0,0 @@
-@import "colors";
-@import "constants";
-
-#user-satisfaction {
-  text-align: center;
-  padding: 20px;
-
-  .icon {
-    padding: 10px 5px;
-    margin: 10px 10px;
-
-    &:hover {
-      cursor: pointer;
-    }
-  }
-}
diff --git a/app/controllers/stats_controller.rb b/app/controllers/stats_controller.rb
index e8d5fa4de..751631dfb 100644
--- a/app/controllers/stats_controller.rb
+++ b/app/controllers/stats_controller.rb
@@ -17,8 +17,6 @@ class StatsController < ApplicationController
       stat.dossiers_deposes_entre_60_et_30_jours
     )
 
-    @satisfaction_usagers = satisfaction_usagers
-
     @contact_percentage = contact_percentage
 
     @dossiers_states_for_pie = {
@@ -123,42 +121,6 @@ class StatsController < ApplicationController
     }
   end
 
-  def satisfaction_usagers
-    legend = {
-      Feedback.ratings.fetch(:unhappy) => "Mécontents",
-      Feedback.ratings.fetch(:neutral) => "Neutres",
-      Feedback.ratings.fetch(:happy)   => "Satisfaits"
-    }
-
-    number_of_weeks = 12
-    totals = Feedback
-      .group_by_week(:created_at, last: number_of_weeks, current: false)
-      .count
-
-    legend.keys.map do |rating|
-      data = Feedback
-        .where(rating: rating)
-        .group_by_week(:created_at, last: number_of_weeks, current: false)
-        .count
-        .map do |week, count|
-          total = totals[week]
-          # By default a week is displayed by the first day of the week – but we'd rather display the last day
-          label = week.next_week
-
-          if total > 0
-            [label, (count.to_f / total * 100).round(2)]
-          else
-            [label, 0]
-          end
-        end.to_h
-
-      {
-        name: legend[rating],
-        data: data
-      }
-    end
-  end
-
   def contact_percentage
     number_of_months = 13
 
diff --git a/app/controllers/users/feedbacks_controller.rb b/app/controllers/users/feedbacks_controller.rb
deleted file mode 100644
index 6436025bb..000000000
--- a/app/controllers/users/feedbacks_controller.rb
+++ /dev/null
@@ -1,8 +0,0 @@
-module Users
-  class FeedbacksController < UserController
-    def create
-      current_user.feedbacks.create!(rating: params[:rating])
-      flash.notice = "Merci de votre retour, si vous souhaitez nous en dire plus, n'hésitez pas à #{helpers.contact_link('nous contacter', type: Helpscout::FormAdapter::TYPE_AMELIORATION)}."
-    end
-  end
-end
diff --git a/app/models/feedback.rb b/app/models/feedback.rb
deleted file mode 100644
index e0e96b281..000000000
--- a/app/models/feedback.rb
+++ /dev/null
@@ -1,21 +0,0 @@
-# == Schema Information
-#
-# Table name: feedbacks
-#
-#  id         :bigint           not null, primary key
-#  rating     :string           not null
-#  created_at :datetime         not null
-#  updated_at :datetime         not null
-#  user_id    :bigint
-#
-class Feedback < ApplicationRecord
-  belongs_to :user, optional: false
-
-  enum rating: {
-    happy:    'happy',
-    neutral:  'neutral',
-    unhappy:  'unhappy'
-  }
-
-  validates :rating, presence: true
-end
diff --git a/app/models/user.rb b/app/models/user.rb
index d8a15af05..f9f6fa372 100644
--- a/app/models/user.rb
+++ b/app/models/user.rb
@@ -44,7 +44,6 @@ class User < ApplicationRecord
   has_many :dossiers, dependent: :destroy
   has_many :invites, dependent: :destroy
   has_many :dossiers_invites, through: :invites, source: :dossier
-  has_many :feedbacks, dependent: :destroy
   has_many :deleted_dossiers
   has_one :france_connect_information, dependent: :destroy
   belongs_to :instructeur, optional: true
diff --git a/app/views/stats/index.html.haml b/app/views/stats/index.html.haml
index 4b2032a7c..07792eafb 100644
--- a/app/views/stats/index.html.haml
+++ b/app/views/stats/index.html.haml
@@ -24,19 +24,6 @@
       %span.big-number-card-detail
         #{number_with_delimiter(@dossiers_numbers[:last_30_days_count])} (#{@dossiers_numbers[:evolution]} %) sur les 30 derniers jours
 
-    .stat-card.stat-card-half.pull-left
-      %span.stat-card-title
-        Satisfaction usager
-
-      .chart-container
-        .chart
-          = area_chart @satisfaction_usagers,
-            stacked: true,
-            suffix: ' %',
-            max: 100,
-            library: { plotOptions: { series: { marker: { enabled: true }}}},
-            colors: ["#C31C25", "#F5962A", "#25B177"]
-
     .stat-card.stat-card-half.pull-left
       %span.stat-card-title
         Pourcentage de contact utilisateur
diff --git a/app/views/users/dossiers/_deleted_dossiers_list.html.haml b/app/views/users/dossiers/_deleted_dossiers_list.html.haml
index 2b4efe2b3..4b1e039d2 100644
--- a/app/views/users/dossiers/_deleted_dossiers_list.html.haml
+++ b/app/views/users/dossiers/_deleted_dossiers_list.html.haml
@@ -23,17 +23,6 @@
 
   = paginate(deleted_dossiers)
 
-  - if current_user.feedbacks.empty? || current_user.feedbacks.last.created_at < 1.month.ago
-    #user-satisfaction
-      %h3 Que pensez-vous de la facilité d'utilisation de ce service ?
-      .icons
-        = link_to feedback_path(rating: Feedback.ratings.fetch(:unhappy)), data: { remote: true, method: :post } do
-          %span.icon.frown
-        = link_to feedback_path(rating: Feedback.ratings.fetch(:neutral)), data: { remote: true, method: :post } do
-          %span.icon.meh
-        = link_to feedback_path(rating: Feedback.ratings.fetch(:happy)), data: { remote: true, method: :post } do
-          %span.icon.smile
-
 - else
   .blank-tab
     %h2.empty-text Aucun dossier.
diff --git a/app/views/users/dossiers/_dossiers_list.html.haml b/app/views/users/dossiers/_dossiers_list.html.haml
index 35a90aae3..53ea0a2d8 100644
--- a/app/views/users/dossiers/_dossiers_list.html.haml
+++ b/app/views/users/dossiers/_dossiers_list.html.haml
@@ -31,17 +31,6 @@
 
   = paginate(dossiers)
 
-  - if current_user.feedbacks.empty? || current_user.feedbacks.last.created_at < 1.month.ago
-    #user-satisfaction
-      %h3 Que pensez-vous de la facilité d'utilisation de ce service ?
-      .icons
-        = link_to feedback_path(rating: Feedback.ratings.fetch(:unhappy)), data: { remote: true, method: :post } do
-          %span.icon.frown
-        = link_to feedback_path(rating: Feedback.ratings.fetch(:neutral)), data: { remote: true, method: :post } do
-          %span.icon.meh
-        = link_to feedback_path(rating: Feedback.ratings.fetch(:happy)), data: { remote: true, method: :post } do
-          %span.icon.smile
-
 - else
   .blank-tab
     %h2.empty-text Aucun dossier.
diff --git a/app/views/users/feedbacks/create.js.erb b/app/views/users/feedbacks/create.js.erb
deleted file mode 100644
index 3e7422464..000000000
--- a/app/views/users/feedbacks/create.js.erb
+++ /dev/null
@@ -1,7 +0,0 @@
-try {
-  window.scroll({ top: 0, left: 0, behavior: 'smooth' });
-} catch(e) {
-  window.scroll(0, 0);
-}
-<%= remove_element('#user-satisfaction') %>
-<%= render_flash %>
diff --git a/spec/controllers/stats_controller_spec.rb b/spec/controllers/stats_controller_spec.rb
index 560ca44ed..ab80cf07e 100644
--- a/spec/controllers/stats_controller_spec.rb
+++ b/spec/controllers/stats_controller_spec.rb
@@ -185,60 +185,6 @@ describe StatsController, type: :controller do
     it { expect(subject).to eq(@expected_hash) }
   end
 
-  describe "#satisfaction_usagers" do
-    before do
-      # Test the stats on October 2018 – where the 1st, 8th, 15th, 22th and 29th are conveniently Mondays
-      # Current week: 1 negative feedback
-      Timecop.freeze(Time.zone.local(2018, 10, 22, 12, 00)) { create(:feedback, :unhappy) }
-      # Last week: 3 positive, 1 negative
-      Timecop.freeze(Time.zone.local(2018, 10, 21, 12, 00)) { create(:feedback, :unhappy) }
-      Timecop.freeze(Time.zone.local(2018, 10, 19, 12, 00)) { create(:feedback, :happy) }
-      Timecop.freeze(Time.zone.local(2018, 10, 17, 12, 00)) { create(:feedback, :happy) }
-      Timecop.freeze(Time.zone.local(2018, 10, 15, 12, 00)) { create(:feedback, :happy) }
-      # N-2 week: 2 positive, 2 negative
-      Timecop.freeze(Time.zone.local(2018, 10, 14, 12, 00)) { create(:feedback, :unhappy) }
-      Timecop.freeze(Time.zone.local(2018, 10, 12, 12, 00)) { create(:feedback, :happy) }
-      Timecop.freeze(Time.zone.local(2018, 10, 10, 12, 00)) { create(:feedback, :unhappy) }
-      Timecop.freeze(Time.zone.local(2018, 10, 8, 12, 00)) { create(:feedback, :happy) }
-      # N-3 week: 1 positive, 3 negative
-      Timecop.freeze(Time.zone.local(2018, 10, 1, 12, 00)) { create(:feedback, :unhappy) }
-      Timecop.freeze(Time.zone.local(2018, 10, 3, 12, 00)) { create(:feedback, :happy) }
-      Timecop.freeze(Time.zone.local(2018, 10, 5, 12, 00)) { create(:feedback, :unhappy) }
-      Timecop.freeze(Time.zone.local(2018, 10, 7, 12, 00)) { create(:feedback, :unhappy) }
-    end
-
-    subject(:stats) do
-      Timecop.freeze(Time.zone.local(2018, 10, 28, 12, 00)) {
-        StatsController.new.send(:satisfaction_usagers)
-      }
-    end
-
-    it 'returns one set of values for each kind of feedback' do
-      expect(stats.count).to eq 3
-      expect(stats.map { |g| g[:name] }).to contain_exactly('Satisfaits', 'Neutres', 'Mécontents')
-    end
-
-    it 'returns weekly ratios between a given feedback and all feedback' do
-      happy_data = stats.find { |g| g[:name] == 'Satisfaits' }[:data]
-
-      expect(happy_data.values[-4]).to eq 0
-      expect(happy_data.values[-3]).to eq 25.0
-      expect(happy_data.values[-2]).to eq 50.0
-      expect(happy_data.values[-1]).to eq 75.0
-
-      unhappy_data = stats.find { |g| g[:name] == 'Mécontents' }[:data]
-      expect(unhappy_data.values[-4]).to eq 0
-      expect(unhappy_data.values[-3]).to eq 75.0
-      expect(unhappy_data.values[-2]).to eq 50.0
-      expect(unhappy_data.values[-1]).to eq 25.0
-    end
-
-    it 'excludes values still in the current week' do
-      unhappy_data = stats.find { |g| g[:name] == 'Mécontents' }[:data]
-      expect(unhappy_data.values).not_to include(100.0)
-    end
-  end
-
   describe '#avis_usage' do
     let!(:dossier) { create(:dossier) }
     let!(:avis_with_dossier) { create(:avis) }
diff --git a/spec/factories/feedback.rb b/spec/factories/feedback.rb
deleted file mode 100644
index 51b522080..000000000
--- a/spec/factories/feedback.rb
+++ /dev/null
@@ -1,18 +0,0 @@
-FactoryBot.define do
-  factory :feedback do
-    rating { Feedback.ratings.fetch(:happy) }
-    association :user
-
-    trait :happy do
-      rating { Feedback.ratings.fetch(:happy) }
-    end
-
-    trait :neutral do
-      rating { Feedback.ratings.fetch(:neutral) }
-    end
-
-    trait :unhappy do
-      rating { Feedback.ratings.fetch(:unhappy) }
-    end
-  end
-end
diff --git a/spec/views/users/dossiers/index.html.haml_spec.rb b/spec/views/users/dossiers/index.html.haml_spec.rb
index e3d2514e5..a43e546a9 100644
--- a/spec/views/users/dossiers/index.html.haml_spec.rb
+++ b/spec/views/users/dossiers/index.html.haml_spec.rb
@@ -69,17 +69,4 @@ describe 'users/dossiers/index.html.haml', type: :view do
       expect(rendered).to have_selector('ul.tabs li.active', count: 1)
     end
   end
-
-  context "quand le user n'a aucun feedback" do
-    it "affiche le formulaire de satisfaction" do
-      expect(rendered).to have_selector('#user-satisfaction', text: 'Que pensez-vous de la facilité d\'utilisation de ce service ?')
-    end
-  end
-
-  context "quand le user a un feedback" do
-    let(:user) { create(:user, feedbacks: [build(:feedback)]) }
-    it "n'affiche pas le formulaire de satisfaction" do
-      expect(rendered).to_not have_selector('#user-satisfaction')
-    end
-  end
 end