diff --git a/app/assets/javascripts/application.js b/app/assets/javascripts/application.js
index 8c2de3421..e9049908b 100644
--- a/app/assets/javascripts/application.js
+++ b/app/assets/javascripts/application.js
@@ -42,6 +42,7 @@ function application_init(){
 }
 
 function tooltip_init() {
+    $('.action_button[data-toggle="tooltip"]').tooltip({delay: { "show": 100, "hide": 100 }});
     $('[data-toggle="tooltip"]').tooltip({delay: { "show": 800, "hide": 100 }});
 }
 
diff --git a/app/controllers/backoffice/dossiers_controller.rb b/app/controllers/backoffice/dossiers_controller.rb
index 2c19239f0..826794e2d 100644
--- a/app/controllers/backoffice/dossiers_controller.rb
+++ b/app/controllers/backoffice/dossiers_controller.rb
@@ -57,6 +57,24 @@ class Backoffice::DossiersController < ApplicationController
     render 'show'
   end
 
+  def refuse
+    create_dossier_facade params[:dossier_id]
+
+    @facade.dossier.next_step! 'gestionnaire', 'refuse'
+    flash.notice = 'Dossier considéré comme refusé.'
+
+    render 'show'
+  end
+
+  def without_continuation
+    create_dossier_facade params[:dossier_id]
+
+    @facade.dossier.next_step! 'gestionnaire', 'without_continuation'
+    flash.notice = 'Dossier considéré comme sans suite.'
+
+    render 'show'
+  end
+
   def close
     create_dossier_facade params[:dossier_id]
 
diff --git a/app/models/dossier.rb b/app/models/dossier.rb
index c8f9c454a..ccae17f45 100644
--- a/app/models/dossier.rb
+++ b/app/models/dossier.rb
@@ -87,7 +87,7 @@ class Dossier < ActiveRecord::Base
   end
 
   def next_step! role, action
-    unless %w(initiate update comment valid submit receive close).include?(action)
+    unless %w(initiate update comment valid submit receive refuse without_continuation close).include?(action)
       fail 'action is not valid'
     end
 
@@ -138,6 +138,14 @@ class Dossier < ActiveRecord::Base
           if received?
             closed!
           end
+        when 'refuse'
+          if received?
+            refused!
+          end
+        when 'without_continuation'
+          if received?
+            without_continuation!
+          end
       end
     end
     state
diff --git a/app/views/dossiers/_infos_dossier.html.haml b/app/views/dossiers/_infos_dossier.html.haml
index 0d51edced..3947d592e 100644
--- a/app/views/dossiers/_infos_dossier.html.haml
+++ b/app/views/dossiers/_infos_dossier.html.haml
@@ -71,7 +71,13 @@
             = 'Notifier de la bonne réception'
 
       -elsif @facade.dossier.received?
-        = form_tag(url_for({controller: 'backoffice/dossiers', action: :close, dossier_id: @facade.dossier.id}), class: 'form-inline', method: 'POST') do
+        = form_tag(url_for({controller: 'backoffice/dossiers', action: :close, dossier_id: @facade.dossier.id}), class: 'form-inline action_button', method: 'POST', style: 'display:inline', 'data-toggle' => :tooltip, title: 'Accepter') do
           %button#action_button.btn.btn-success
-            = 'Accepter le dossier'
+            %i.fa.fa-check
+        = form_tag(url_for({controller: 'backoffice/dossiers', action: :refuse, dossier_id: @facade.dossier.id}), class: 'form-inline action_button', method: 'POST', style: 'display:inline', 'data-toggle' => :tooltip, title: 'Refuser') do
+          %button#action_button.btn.btn-danger
+            %i.fa.fa-times
+        = form_tag(url_for({controller: 'backoffice/dossiers', action: :without_continuation, dossier_id: @facade.dossier.id}), class: 'form-inline action_button', method: 'POST', style: 'display:inline', 'data-toggle' => :tooltip, title: 'Classer sans suite') do
+          %button#action_button.btn.btn-warning
+            %i.fa.fa-circle-o
 
diff --git a/config/routes.rb b/config/routes.rb
index 228950579..d1f05b3c1 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -157,6 +157,8 @@ Rails.application.routes.draw do
     resources :dossiers do
       post 'valid' => 'dossiers#valid'
       post 'receive' => 'dossiers#receive'
+      post 'refuse' => 'dossiers#refuse'
+      post 'without_continuation' => 'dossiers#without_continuation'
       post 'close' => 'dossiers#close'
 
       post 'invites' => '/invites#create'
diff --git a/spec/models/dossier_spec.rb b/spec/models/dossier_spec.rb
index 7ac092ab4..19c46a4f1 100644
--- a/spec/models/dossier_spec.rb
+++ b/spec/models/dossier_spec.rb
@@ -382,6 +382,59 @@ describe Dossier do
         end
       end
 
+      context 'when dossier is at state refused' do
+        before do
+          dossier.refused!
+        end
+
+        context 'when user is connected' do
+          let(:role) { 'user' }
+
+          context 'when he posts a comment' do
+            let(:action) { 'comment' }
+
+            it { is_expected.to eq('refused') }
+          end
+        end
+
+        context 'when gestionnaire is connect' do
+          let(:role) { 'gestionnaire' }
+
+          context 'when he posts a comment' do
+            let(:action) { 'comment' }
+
+            it { is_expected.to eq('refused') }
+          end
+        end
+      end
+
+      context 'when dossier is at state without_continuation' do
+        before do
+          dossier.without_continuation!
+        end
+
+        context 'when user is connected' do
+          let(:role) { 'user' }
+
+          context 'when he posts a comment' do
+            let(:action) { 'comment' }
+
+            it { is_expected.to eq('without_continuation') }
+          end
+        end
+
+        context 'when gestionnaire is connect' do
+          let(:role) { 'gestionnaire' }
+
+          context 'when he posts a comment' do
+            let(:action) { 'comment' }
+
+            it { is_expected.to eq('without_continuation') }
+          end
+        end
+      end
+
+
       context 'when dossier is at state closed' do
         before do
           dossier.closed!
diff --git a/spec/views/backoffice/dossiers/show.html.html_spec.rb b/spec/views/backoffice/dossiers/show.html.html_spec.rb
index e02a9cea3..657baeb83 100644
--- a/spec/views/backoffice/dossiers/show.html.html_spec.rb
+++ b/spec/views/backoffice/dossiers/show.html.html_spec.rb
@@ -138,8 +138,10 @@ describe 'backoffice/dossiers/show.html.haml', type: :view do
 
       it { expect(rendered).to have_content('Reçu') }
 
-      it 'button accepter le dossier is present' do
-        expect(rendered).to have_content('Accepter le dossier')
+      it 'button accepter / refuser / classer sans suite are present' do
+        expect(rendered).to have_css('.action_button[data-toggle="tooltip"][title="Accepter"]')
+        expect(rendered).to have_css('.action_button[data-toggle="tooltip"][title="Classer sans suite"]')
+        expect(rendered).to have_css('.action_button[data-toggle="tooltip"][title="Refuser"]')
       end
     end
 
@@ -153,8 +155,9 @@ describe 'backoffice/dossiers/show.html.haml', type: :view do
       it { expect(rendered).to have_content('Accepté') }
 
       it 'button Accepter le dossier is not present' do
-        expect(rendered).not_to have_css('#action_button')
-        expect(rendered).not_to have_content('Accepter le dossier')
+        expect(rendered).not_to have_css('.action_button[data-toggle="tooltip"][title="Accepter"]')
+        expect(rendered).not_to have_css('.action_button[data-toggle="tooltip"][title="Classer sans suite"]')
+        expect(rendered).not_to have_css('.action_button[data-toggle="tooltip"][title="Refuser"]')
       end
     end
 
@@ -168,8 +171,9 @@ describe 'backoffice/dossiers/show.html.haml', type: :view do
       it { expect(rendered).to have_content('Sans suite') }
 
       it 'button Valider le dossier is not present' do
-        expect(rendered).not_to have_css('#action_button')
-        expect(rendered).not_to have_content('Valider le dossier')
+        expect(rendered).not_to have_css('.action_button[data-toggle="tooltip"][title="Accepter"]')
+        expect(rendered).not_to have_css('.action_button[data-toggle="tooltip"][title="Classer sans suite"]')
+        expect(rendered).not_to have_css('.action_button[data-toggle="tooltip"][title="Refuser"]')
       end
     end
 
@@ -183,8 +187,9 @@ describe 'backoffice/dossiers/show.html.haml', type: :view do
       it { expect(rendered).to have_content('Refusé') }
 
       it 'button Valider le dossier is not present' do
-        expect(rendered).not_to have_css('#action_button')
-        expect(rendered).not_to have_content('Valider le dossier')
+        expect(rendered).not_to have_css('.action_button[data-toggle="tooltip"][title="Accepter"]')
+        expect(rendered).not_to have_css('.action_button[data-toggle="tooltip"][title="Classer sans suite"]')
+        expect(rendered).not_to have_css('.action_button[data-toggle="tooltip"][title="Refuser"]')
       end
     end
   end